eCommerce Support Specialist

1 tydzień temu

Łódź, Łódź Voivodeship, Polska Axalta Pełny etat
eCommerce Support Specialist

Apply locations: Łódź, Łódzkie

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: 2024-10944

Job Description:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for a e-Commerce Support Specialist to join us at our facility in Łódź, Poland.

The e-Commerce Support Specialist will manage the day-to-day execution of our eCommerce storefront. In this role, you will work closely with sales operations, customers, and distribution partners to drive adoption and usage of Axalta's eCommerce storefront. The ideal candidate will have strong technical skills, excellent communication abilities, and the capability to work effectively with cross-functional teams.

Key responsibilities:

  • Provide Level 2 support by addressing and resolving issues that Level 1 support could not resolve, ensuring minimal disruption to order processing.
  • User Acceptance Testing (UAT): Conduct thorough User Acceptance Testing for new systems or updates to ensure they meet business requirements and function as expected before full deployment.
  • eCommerce Storefront Operations: Oversee the daily operations of the eCommerce storefront, ensuring seamless and efficient order processing from start to finish. Monitor site performance, troubleshoot issues, and work to continuously improve the user experience.
  • Automation and Touchless Order Processes: Promote and implement automation strategies for touchless order processes, helping customers transition from manual to eCommerce ordering. Collaborate with regional sales teams and distributors/importers to drive adoption and ensure that customers are maximizing the benefits of the platform.
  • Data Analysis and Reporting: Use reporting tools and Google Analytics to track site performance trends, identify areas for improvement, and gather customer feedback. Leverage data insights to recommend and implement site enhancements that improve overall functionality and user satisfaction.

Key requirements:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Experience in Salesforce.com and SAP is an asset, particularly in order processing. Strong understanding of eCommerce platforms and integration processes.
  • Proven project management capabilities, with experience leading cross-functional projects and delivering results on time and within scope.
  • Competent in data analysis, with the ability to interpret site performance metrics and make data-driven decisions.
  • Solid understanding of business fundamentals and processes, with the ability to apply this knowledge to eCommerce operations.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

#J-18808-Ljbffr

  • Application Support Specialist

    6 dni temu

    Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

    We are seeking a highly skilled Application Support Specialist to join our team at TN Poland. As an Application Support Specialist, you will be the first point of contact for our customers on IT and Business Application related questions for our solutions.You will need to provide a professional, efficient, and effective support service to Unit4 customers in...

  • Project Support Specialist

    5 dni temu

    Łódź, Łódź Voivodeship, Polska Matchtech Pełny etat

    Project Support SpecialistWe are seeking a highly skilled Project Support Specialist to join our team on a contract basis. As a key member of our team, you will be responsible for supporting evidence-based projects within the town planning and planning policy frameworks.About the RoleProviding administrative support to project teams and...

  • Language Support Specialist

    4 dni temu

    Łódź, Łódź Voivodeship, Polska PMSolutions Pełny etat

    PMSolutions is seeking a highly skilled Language Support Specialist to join our team. As a Specialist with the FINNISH language, you will play a vital role in supporting our internal operations.Your responsibilities will include taking care of internal documents, performing administrative work, and ensuring compliance with internal procedures in Finnish. You...

  • Engineering Support Specialist

    1 dzień temu

    Łódź, Łódź Voivodeship, Polska PSR Solutions Pełny etat

    PSR Solutions is currently recruiting for a Engineering Support Specialist to join their team. The successful candidate will be responsible for providing engineering support to site engineers and other stakeholders, ensuring the smooth operation of the project.About the Role:The successful candidate will be responsible for managing CP7 packages, providing...

  • Administrative Support Specialist

    5 dni temu

    Łódź, Łódź Voivodeship, Polska Office Angels Pełny etat

    We are seeking an experienced Administrative Support Specialist to join our Welfare Team. As a key member of the team, you will provide administrative support to ensure orderly and timely administration.About the RoleAs a Support Administrator, your responsibilities will include:Maintaining accurate and efficient use of support services' databases, reports,...

  • Site Support Specialist

    5 dni temu

    Łódź, Łódź Voivodeship, Polska Pontoon Pełny etat

    About the PositionWe are looking for a reliable and skilled Site Support Specialist to join our team at Pontoon.The successful candidate will provide facilities support to our clients' portfolio, including running access control, maintaining London buildings, and ensuring a safe working environment.Key ResponsibilitiesRun access control systems, including...

  • General Ledger Specialist

    6 godzin temu

    Łódź, Łódź Voivodeship, Polska Bruker Business Support Center Sp. z o.o. Pełny etat

    Bruker Business Support Center Sp. z o.o.As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully...

  • IT Support Specialist

    1 dzień temu

    Łódź, Łódź Voivodeship, Polska Tech Domain Pełny etat

    Job DescriptionWe are seeking a skilled IT support specialist to join our team at Tech Domain. As an onsite IT & Network Support Engineer/Technician, you will be responsible for providing technical assistance and support to our clients in your area.Your primary duties will include:Providing L1 & L2 IT/Networking related support such as desktop...

  • Service Support Specialist

    5 dni temu

    Łódź, Łódź Voivodeship, Polska May & Stephens Pełny etat

    About the RoleMay & Stephens is seeking an experienced Service Support Specialist to join their team. As a key member of the mobility team, you will be responsible for coordinating and booking engineer site visits and updating clients on any issues and/or works.Your ResponsibilitiesBook in engineers for planned maintenance and weekly visits to sites,...

  • Banking Support Specialist

    2 dni temu

    Łódź, Łódź Voivodeship, Polska Pracujw Pełny etat

    About the Job:We are seeking a skilled Banking Support Specialist to assist with various tasks related to banking operations. As a Bank Helper with Swedish, you will work closely with the team to update, control, and authorize data into banking systems.Key Responsibilities:Update and maintain accurate records of customer informationPerform data entry tasks...

  • Sign Language Support Specialist

    5 dni temu

    Łódź, Łódź Voivodeship, Polska Remedy Education Pełny etat

    Support a Child's Education and DevelopmentWe are seeking a dedicated Sign Language Support Specialist to work with a deaf student in a fantastic SEN school. This is a rewarding opportunity to provide tailored support and help the child thrive in their learning journey.The Role:Provide 1:1 support for a deaf student, ensuring full access to the curriculumUse...

  • General Ledger Specialist

    6 godzin temu

    Łódź, Łódź Voivodeship, Polska Bruker Business Support Center Sp. z o.o. Pełny etat

    As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing the quality of life. We've been...

  • Technical Support Specialist

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

    We are looking for a Technical Support Specialist with at least 2 years of experience in technical troubleshooting and support. The ideal candidate is naturally curious, technically inclined, and possesses strong people skills. This role requires hands-on work with network setups, POS systems, and internet configurations, along with occasional travel and...

  • Hardware Support Specialist

    7 dni temu

    Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

    HARMAN is seeking a skilled Hardware Support Specialist to join our team in Lodz, Poland. As a key member of our technical operations team, you will be responsible for managing our hardware resources and maintaining our vehicle fleet.Key responsibilities include handling hardware operations, including soldering, storage, inventory management, and purchasing...

  • Customer Support Specialist

    4 dni temu

    Łódź, Łódź Voivodeship, Polska Capita Pełny etat

    Customer Service Role Overview:As a Customer Support Specialist - Dutch Language, you will be responsible for providing exceptional customer experiences across multiple channels. This includes analyzing and solving customer inquiries, making changes to the system, and forwarding faults to other departments. Strong communication and problem-solving skills are...

  • German Speaking Technical Support Specialist

    7 dni temu

    Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

    About the OpportunityWe are excited to offer a unique opportunity for a highly skilled Technical Support Specialist to join our EMEA team. As a key member of our support organization, you will be responsible for managing projects for business customers and providing technical assistance across the region.Key Responsibilities:Managing projects for Business...

  • Digital Merchandising Specialist

    5 dni temu

    Łódź, Łódź Voivodeship, Polska eStoreLabs Pełny etat

    We are eStoreLabs, a data-driven eCommerce powerhouse with strategic advisory capabilities. Our team serves global enterprises, helping build online sales for brands through performance-based custom strategies tailored to their needs.Job DescriptionDigital MerchandisingCollect and upload content efficiently.Share content packages with eRetailers and ensure...

  • Technical Support Specialist with German

    1 tydzień temu

    Łódź, Łódź Voivodeship, Polska Philips International Pełny etat

    Technical Support Specialist with German & Polish (S&RC EMEA)Job TitleTechnical Support Specialist with German & Polish (S&RC EMEA)Job DescriptionAs a Technical Support Consultant, you will be responsible for supporting Sleep-Respiratory Care Software activity in EMEA. On a daily basis, you will manage different projects for our business customers regarding...

  • Support Specialist II

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska myGwork - LGBTQ+ Business Community Pełny etat

    Where do you want to be...in a year, in 5 years? What if you had the opportunity to achieve more in less time than you could ever imagine? At TomTom, you can. As a Geospatial Data Operations - Support Specialist II, you are responsible for ensuring product quality through quality checks, analyses, and feedback. We are looking for motivated candidates to join...

  • Accounting Expert with SAP and Financial Reporting Responsibilities

    6 godzin temu

    Łódź, Łódź Voivodeship, Polska Bruker Business Support Center Sp. z o.o. Pełny etat

    OverviewBruker Business Support Center Sp. z o.o., a leading analytical instrumentation company, is offering an exciting opportunity for a General Ledger Specialist to join our team in Warsaw.