Service Manager
2 tygodni temu
Location: Poland (PL)
Brand: Vaillant Group
What makes us special
- Environment that cares about your well-being: flexible working hours, hybrid work model 70/30 and additional 2 days off per year for every employee
- Package of additional benefits: private medical care, multi-sport card
- Our employees can work from selected European Union countries for up to 30 calendar days a year
- A growing, agile and dynamic team that challenges established routines and helps transforming the Vaillant Group to a data informed business
- Constant learning opportunities for both technical and personal growth through a range of workshops, seminars, events, and e-learnings
- As IT Service Manager Smart Customer Solutions, you will ensure professional services provided from product teams to users of Vaillant apps and web portals
- You will support go-to-market as well as provide and manage second level support for our digital products
- In addition, acting as a point of contact to our international colleagues and consulting them on the effective configuration of their digital products is important to you
- Assisting with content creation and country-specific configurations is your high skill
- Your tasks will also include planning training concepts, conducting training sessions with your stakeholders (e.g. the website editors) and creating demo websites as well as user manuals
- Pre-qualifying tickets and coordinating them in close contact with product owners and development teams is your asset
- You have successfully completed a university degree with IT-related studies or a comparable qualification
- Expertise in working with Atlassian JIRA/Confluence and FirstSpirit (or similar Content Management System) is ideally complemented by initial ITSM and Salesforce experience in an agile environment
- First experience with didactic and methodological basics are also advantageous
- You enjoy supporting other people in their work and passing on knowledge
- Thanks to your business fluent English skills and your open and trustworthy personality, you communicate confidently at all levels
- You are always interested in learning and developing beyond your usual areas of expertise
Ewelina Boroń
+48734860404
#J-18808-Ljbffr
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