Senior Technical Support

2 tygodni temu

Kraków, Lesser Poland TE Connectivity Corporation Pełny etat

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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Product Information Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They answer questions about installation, operation, configuration, customization and usage of assigned products. Their product knowledge and expertise is critical to responding to daily customer-centric activities. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

The Professional Services Team, of which you will become a part, manages cross-functional services for TE Energy EMEA. It coordinates, among others, advanced cabling projects for large-scale photovoltaic and wind farms, provides power utilities tender submission service, and assures technical support for the TE Energy sales processes. The Technical Service Team is a key component and contributor to Professional Services. It works closely with Product Management, Sales, Customer Service, Quality Management, Manufacturing, and Finance, as well as with external stakeholders to provide technical support for comprehensive responses to tenders, projects, quotes, and daily technical queries.

The Senior Technical Service Specialist is a professional serving mainly the cross-functional product management, tender teams, and project teams to support sales solutions for the creation of comprehensive responses to requests for proposals (RFP/RFT/RFQ; tenders/quotations).

As a Senior Technical Service Specialist, you will be responsible for providing comprehensive technical service for TE Energy Sales, Customer Service, Product Management, and particularly:

  1. Supporting in taking care of dedicated GPLs (focus HV cable accessories)
  2. Providing the day-to-day technical support for sales and business development
  3. Defining, selecting and verifying products/solutions applicable to customer-specific requirements
  4. Coordinating technical audits, type tests, FAT, and post-manufacturing reports, etc.
  5. Being the first point of contact for type-test reports, data sheets, drawings, etc.
  6. Estimating and analyzing costs of the product(s) as support for product management, purchase & finance unit
  7. Being an active member of tender and project teams
  8. Supporting the tender quotes and RFQ's (i.a. projects) from a technical point of view for EMEA Customers

The Technical Service Specialist will be office based (Kraków, Poland) and work with colleagues and customers across Europe mainly through remote communication measures.

Your background should look like this:
  1. Minimum bachelor's degree in electrical engineering or similar disciplines
  2. Working knowledge of electrical equipment and insulation technology for industrial and utility applications
  3. Expertise in HV cable accessories and cable technologies (must have)
  4. Expertise in MV cable accessories and cable technologies will be an asset
  5. Minimum 5 years' working experience in technical product support
  6. Working experience with project management and task forces
  7. Working understanding of power business operations (utilities & industrial)
  8. Common understanding of Energy Industry and energy business trends
  9. Rudimentary knowledge and experience with product management
  10. Rudimentary logistic and supply chain understanding
CUSTOMER ORIENTATION
  1. Customer-oriented mindset
  2. Ability to identify and anticipate customers' needs
  3. Strong customer service skills
COMMUNICATION
  1. Strong communication skills both written and oral
  2. Excellent written and verbal communication skills in English (written and oral fluency)
  3. Business level proficiency in German, or French, Spanish, Italian, Slavic languages will be an asset
  4. Very good working knowledge of Microsoft Office
  5. Understanding the international work environment and multicultural sensitivity
MOBILITY
  1. Mobility: flexibility in working days and travelling if required by the business (up to 20%)
ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority

  1. Competitive Salary Package
  2. Performance-Based Bonus Plans
  3. Health and Wellness Incentives
  4. Employee Stock Purchase Program
  5. Community Outreach Programs / Charity Events
  6. Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Location: KRAKOW, MA, PL, _

City: KRAKOW

State: MA

Country/Region: PL

Travel: 10% to 25%

Requisition ID: 131429

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