Evening/Night Mental Health Care Navigator

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required). This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. The ability to work independently and exercise strong critical thinking is also essential when leadership is not present. The shift for this opportunity is: Saturday night/Sunday morning - Wednesday night/Thursday morning; 11pm - 7:30am ETor the equivalent in your respective time zone.

What you’ll be doing:

• Provide in-the-moment clinical support, psycho education, and connection to appropriatereferrals and resources on a clinical phone queue.

• Utilize skills such as active listening, motivational interviewing, and solution-focusedapproaches to collaboratively engage with members seeking help with mental health,substance use, or family/relationship concerns.

• Assess for risks and provide crisis support, safety planning, and follow up with high riskmembers to ensure safety and timely connection to care.

• Recommend a plan of action based on clinical presentation and coordinate connection toappropriate care and services (Spring Health therapists, coaches, physicians, or externalresources).

• Provide after hours support to members and leaders seeking services or connection to theGlobal team, Management Consultation team, and Spring Internal team.

• Use effective written skills to complete professional documentation and to interact withmembers and providers through email.

• Follow care management outreach protocols and utilize good clinical judgment to identifyand problem-solve barriers or disruptions to care.

• Promote effective care by coordinating closely with Spring Health care providers and theProvider Operations team.

• Interact and problem-solve with multi-disciplinary teams such as Care Support,Benefits/Billing, and Product to ensure a smooth member experience.

• Participate in staff meetings, case consultations, and trainings.

• Assist with onboarding and mentoring new team members.

• Follow Spring Health policies and maintain all confidentiality, compliance, and ethicalstandards.

What we expect from you:

• LCSW, LMFT, LPC, or licensed psychologist.

• Minimum of 2+ years of direct clinical care experience.

• Expertise in crisis assessment and safety planning.

• Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, andsolution-focused clinical interventions.

• Fully engaged and free from interruptions for the duration of shift.

• Excellent listening, written and verbal communication skills.

• Acknowledge and embrace diversity and inclusion.

• Motivated to go above and beyond for members to provide a high-touch experience.

• Tech-savvy: must be comfortable using various computer platforms and learning newsystems, and efficient in tech-related tasks.

• Able to multi-task and context switch

The target base range for this position is $33.33 - $38.93, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact

• This may