Customer Advisor for French Market – Praca – Poznań, Sady

Main responsibilities :

• Responsive customer care of French customers;
• Day-to-day cooperation with Kebomed France (KFR) Business Manager;
• Taking incoming calls from French customers;
• Taking charge of customer orders in KFR ERP system ( entering new orders, shipping, and financial documents as well as returned orders;
• Sending invoices to customers by mail and by Chorus pro;
• Preparation of price offers;
• Preparation of supplier orders;
• Classification of customer orders, delivery notes;
• Creation and update of customer accounts and price lists in ERP system;
• Inventory monitoring;
• Acting as Medical Device Vigilance Responsible:

• - Recording and monitoring of complaints status,
• - Assess the complaints acc. to Cefra N°10246*05,
• - Caring out all correspondence with ANSM in regards of vigilance,
• - Caring out all correspondence with MD manufacturers in regards of complaints/vigilance/FSCA related with it devices,
• - Assisting in recall process, strict cooperation with MD manufacturers and ANSM in recall process,
• - Responsibility for proper identification, traceability and records (including archiving) generated during complaint and vigilance process.

• Monitoring and recovery of unpaid bill;
• Completion of the AO files.

Requirements:

• Native French;
• English or Polish language as a second language;
• Customer oriented;
• Well organized;
• Having the ability to work in an international team (Denmark, France, Poland).

We offer:

• Full ? time job contract;
• Opportunity to work in an international environment;
• A number of benefits (private medical care, sports card);
• Great atmosphere in the office and interesting challenges;