Operational Support Manager

2 tygodni temu

Warszawa, Mazovia, Polska GXO Logistics, Inc Pełny etat

Join GXO Logistics in a dynamic role driving implementations across Continental and Central Europe. You'll lead cross-functional teams, optimize warehouse processes, and ensure seamless ramp up of operations. With a focus on continuous improvement and data-driven decision-making, you'll support warehouse teams, manage startups and change initiatives, and deliver strategic impact traveling around Europe.

What does your day look like as Implementation and Turnaround Manager (systems support Europe)

  • Support on Implementations: Assist local teams during implementations or business turnarounds by serving as the primary operations counterpart. Lead the Ops workstream, ensuring effective integration and alignment with business objectives.
  • Implementations & Projects Reviews: Critically assess and challenge warehouse & process design & implementation plans. Identify weaknesses through gap analysis and contribute to corrective actions, ensuring robust and effective deployment.
  • Project & Change Management: Oversee and coordinate operations project execution and change initiatives. Manage cross-functional teams to ensure timely delivery and smooth adoption of changes. For some projects, you will be an external stakeholder but are required to influence the local team to drive successful outcomes as one team.
  • Process Design for Logistics: Collaborate with operations, IT, and customers to develop processes and ramp up plans for Logistics. Assist in rolling out these designs on the shop floor, ensuring practical application, use of best practices, and operational efficiency.
  • Operational training and Support: Lead training programs for warehouse staff and management teams to ensure a comprehensive understanding of processes. Provide ongoing support to the warehouse team by troubleshooting issues and identifying opportunities for process improvements.
  • Data-Driven Decision Making: Utilize WMS data and analytics to monitor and report on key metrics such as order accuracy, inventory turnover, and warehouse labour productivity. Provide insights to drive performance improvements and decision-making at both tactical and strategic levels.

What we offer you:

  • You will work in a dynamic organization where development and personal contribution are central.
  • For this position, you will be regularly working at various locations of GXO in Europe.
  • A job with a lot of responsibility, where no day is the same.
  • Enterprising, open, and informal organizational culture.
  • Location is flexible; you can be based in Spain, Italy, Belgium, France, Netherlands, Poland, Germany, Romania, or Czech Republic.

What do you need to be successful?

  • Master's degree in Supply Chain, Logistics, IT Systems, or equivalent experience.
  • Minimum of 5 years of experience in warehouse operations with a focus on implementation and optimization.
  • Strong proficiency in WMS systems (e.g., Reflex (Web), JDA, Manhattan, or other leading WMS platforms).
  • Deep understanding of operational processes.
  • Knowledge of operational planning, people management, and motivation.
  • Excellent problem-solving skills and change management.
  • Extensive travel within Europe is required for this role. Flexibility to travel at short notice and to be away from home base for extended periods.
  • Experience of new logistics 3rd party business startups.
  • Strong communication skills in English and at least one other European language. Additional languages are a plus with a preference for Spanish, Italian, Polish, German, Czech & Romanian.

Your future work environment

Working at GXO Logistics means working in a dynamic and international organisation. A fascinating environment where there is a lot of room for personal input and development. Employees at GXO Logistics are in control of their own success. Whatever your position at GXO Logistics, you face new challenges every day, allowing you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.
Customer satisfaction, personal growth of employees, and sustainability are central to the corporate philosophy of GXO Logistics. Today, this ambitious company is one of the top 3 logistics service providers in the world.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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