Danish+English Speaker Customer Support
1 tydzień temu
Join to apply for the Danish+English Speaker Customer Support role at Velenosi & Meredith Consulting.
Job Description
Position: Customer Service Advisor with Danish
Industry: Airline
Start: ASAP
Contract type: Employment contract for full-time
Work model: B&M in the office in Warsaw, after stabilization (3-6 months) hybrid 50/50
Location: Warsaw, SPARK
Relocation: Yes, we do offer a relocation package.
Tasks:
- Perform inbound calls and chats in Danish.
- Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client.
- Change reservations in terms of time and destination, change personal data.
- Handle special service requests (wheelchairs, special assistance, animals).
- Deal with cancellation and refund of tickets.
- Help in purchasing airline tickets and handling different payment methods.
- Support customers with travel difficulties.
Requirements:
- Danish - C1 (both spoken and written).
- English - B2.
- Excellent technical skills (MS Office, Browsers, general computer skills).
- Positive energy, enjoy communicating with customers and colleagues.
- Previous experience in Customer service, digital service platforms, and CRM tools is an advantage.
What do we offer you?
- Work for the largest, well-known Nordic 5-star airline - SAS.
- Fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
- Training in English (Mon-Fri: 8:00-16:30), after 3 months you will be upskilled and divided into different departments.
- Salary: Minimum 8500 PLN gross.
- Employment contract for full-time (1st contract 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employees performance).
- Shift work: 5 days a week, Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00, twice a month working Saturdays & Sundays.
- Private medical care (Luxmed).
- Group insurance program, sports, and leisure program.
- Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
- Training and development programs.
- A very dynamic and international work environment with plenty of career opportunities.
- Social activities, events, and celebrations.
- Multinational environment.
Interested candidates should send their CVs to: badrddin.kamoshi@cbtalents.org
Seniority levelNot Applicable
Employment typeFull-time
Job functionMarketing, Public Relations, and Writing/Editing
IndustriesBusiness Consulting and Services
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