Product Owner

3 tygodni temu

Warszawa, Mazovia, Polska U.S. Bank Pełny etat

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Within Products, Customer Success Group, Europe, we are looking to recruit a Product Owner to join our busy Digital Boarding team. On the delivery of a strategic priority for Elavon's European business in 2025 and beyond. With the focus on our Digital Merchant Boarding Platform. You will actively participate in the owning Products that individually form part of our European wide Digital Merchant Boarding Platform.

Becoming the subject matter expert of the multiple Products, that you will own. How those fit into the larger Digital Merchant Boarding Platform and Elavon environments. Maximising their potential and functionality, to ensure a frictionless journey for the Digital Boarding Solutions. The successful candidate will form and maintain strong collaborative working partnerships with all stakeholders, including external vendors, providers and internal cross-functional teams including our operational, sales and go to market teams.

The main purpose of this role is to provide optimal value to our partners by accepting responsibility for:

  • Overall ownership of your Products and how those fit into the Digital Merchant Boarding Platform and being the subject matter expert, including deep technical understanding.
  • Work as part of a wider team to introduce new features and functions to the Elavon Digital Boarding Platform.
  • Full product lifecycle from inception, configuration, testing and support.
  • Effectively manage your Product roadmap, prioritisation and backlog.
  • Providing technical oversight within the organisation to ensure that functionality can be fully understood and maximised.
  • Participation in Scrum events, understanding the wider Platform Product delivery commitments.
  • Capture, document and relay partner requirements and product enhancements to internal or vendor development teams.
  • Cooperate closely with vendor, internal, external and international development teams, focusing on timely implementation of defined requirements.
  • Conduct solution overviews and demonstrations to end users of the Digital Merchant Boarding Platform.
  • Own documentation creation and distribution, ensuring regular reviews to maintain optimal efficiency and effectiveness.
  • Produce high quality internal and partner facing collateral, based on a user-friendly approach to ensure ease of implementation.
  • Act as the liaison between teams and stakeholders.

You may also be asked to:

  • Undertake examinations of competitor solutions.
  • Support and/or manage the technical aspect of Product implementation and integration projects within our Partner Network.
  • Assist with business as usual, Production support and fault finding.
  • Participate in testing and validation of code releases.
  • Facilitate regular meetings with partners and vendors.
  • Work flexible hours to ensure a task is completed in line with deadlines.

Knowledge, Skills & Qualifications

Must have:

  • Previous experience of Product Owner or similar role.
  • A general understanding of the Payments Industry and specifically Payment Acquiring, Merchants, Payment Facilitators and Marketplace Partners.
  • Experience of Merchant Digital Boarding.
  • Agile project delivery and an understanding of SCRUM.
  • Experience in Customer/Partner engagements which require the ability to work with our Partners to become a trusted advisor for service and quality.
  • Ability to develop effective working relationships internally at a variety of levels, working closely with commercial departments such as sales and operations.
  • Good interpersonal and communication skills with excellent presentation skills and the ability to communicate with all levels of people.
  • Ability to create clear, concise and if required detailed documentation, which on occasions will need to be highly technical.
  • Strong time management, task prioritisation, and delegation skills with an ability to cope under pressure and prioritise work effectively.
  • Comfortable delivering multiple work-streams in parallel.
  • Work alone unsupervised.
  • High sense of service delivery and service quality.
  • Proficient in using Microsoft Office Products, including SharePoint, Jira and Confluence.

Desirable:

  • Experience in or understanding of technical integration projects.
  • Experience in or understanding of using tools and software that support API integrations, such as Postman.
  • Experience in or understanding of API integrations.
  • Experience in or understanding of JSON / JavaScript / YAML.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

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