IT Service Owner
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Unleash your expertise in IT Service Management — drive innovation, ensure seamless service delivery, and shape the future of enterprise infrastructure
Krakow-based opportunity with hybrid work model
B2B: 19 530 - 23 520 PLN
As a Senior IT Service Management Owner – Infrastructure & Security, you will be working for our client, a leading player in the IT industry committed to delivering resilient and secure IT services. You will play a pivotal role in managing and optimizing critical infrastructure and security services, ensuring continuous operational excellence and compliance. This is your chance to contribute to cutting-edge solutions that empower global businesses and advance your career in a dynamic environment.
Your main responsibilities:
- Lead end-to-end management of IT services, ensuring successful operation and continuous improvement.
- Maintain effective control of application, infrastructure, and service lifecycle in line with ITIL best practices.
- Proactively plan service requirements, capacity upgrades, vulnerability management, and growth initiatives.
- Coordinate and ensure timely delivery and maintenance of IT control tasks, escalating issues as necessary.
- Serve as a primary contact and escalation point for stakeholders regarding service requests and incidents.
- Oversee risk management, audit readiness, and compliance with governance, controls, and IT security standards.
- Collaborate with cross-functional teams including Service Owners, Risk & Control Officers, and Cyber Security to facilitate seamless operations.
- Regularly review inventory tools, maintain service documentation, and stay current with evolving IT controls and governance standards.
- Own resilience and stability outcomes such as backup/restore, disaster recovery testing, incident coordination, and change management.
- Ensure change and release processes are well controlled, with operational acceptance criteria met for go-lives.
You're ideal for this role if you have:
- At least 5 years of experience in IT Service Management, Infrastructure support, or Project Management.
- Strong knowledge of ITIL methodologies, especially Service Lifecycle Management, Security, and Continuity.
- Good understanding of IT infrastructure, architecture, and risk management.
- Proven ability to build relationships with stakeholders and lead value-driven initiatives.
- Experience with IT controls including access, change management, vulnerability, and backup/disaster recovery.
- Excellent communication skills in English, fluent level.
It is a strong plus if you have:
- Knowledge of German or French.
- Certifications such as ITIL v4, PRINCE2, PMP, or relevant network/IT certificates.
- Basic familiarity with Network, Windows, Linux, Unix, Cloud platforms, Oracle, or MySQL.
Eligibility for the role:
Only candidates with an existing legal right to work in the European Union will be considered for this role.
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