Senior Writer

Senior Writer - Technical Communications

We are seeking a highly experienced Senior Writer - Technical Communications to join our Client's team in Warsaw.

The ideal candidate will have a strong background in technical communication, with experience in creating and maintaining documentation standards and guidelines.

• Own the definition and delivery of larger Technical Communication projects, within a Product Area, and articulate a clear documentation solution.
• Operate and drive across 2-3 documentation tracks concurrently and across multiple products as a documentation owner and/or lead.
• Provide big picture analysis/recommendations, identify potential project risks and process improvements, manage scope/scope creep and alignment across other documentation tracks, where applicable.
• Drive documentation needs in collaboration with Project and Development stakeholders, engaging directly and pushing process and deliverables to completion with those stakeholders within a coordinated schedule that aligns to known release dates.
• Analyze user feedback and activity to iterate and improve documentation.
• Discuss and clarify Technical Communication release requirements.
• Facilitate discussions with multi-disciplinary audiences to gain input on a direction.
• Coach and mentor junior team members on process and skill development.
• Estimate documentation requirements.

• Minimum of 5+ years of experience in technical communication with products in software, SaaS or Configuration type products in an agile environment.
• Preferred experience in Property and Casualty Insurance industry.
• Basic HTML, Microsoft SharePoint, Visio and Visual Studio Online/Azure Dev Ops skills.
• Experience with content management systems and version control systems.
• Proficiency in creating and maintaining documentation standards and guidelines.
• Strong understanding of technical communication principles.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a team environment as well as work independently and take initiative.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple projects and meet deadlines.
• Strong analytical skills to interpret user data and feedback.
• Ability to stay updated with industry trends and best practices.
• Ability to mentor and guide junior technical writers.