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Associate Functional Consultant
4 tygodni temu
Aptean ist ein schnell wachsendes, zukunftsorientiertes globales Softwareunternehmen. Unsere maßgeschneiderten ERP-Lösungen helfen dabei, eine enorme Anzahl von Unternehmen in verschiedensten Industrien digital zu transformieren.
Nun suchen wir nach einem Associate Functional Consultant zur Verstärkung unseres Support-Teams im Zuge unseres Wachstums.
Deine Aufgaben:- Lösung von Support-Tickets;
- Weitergabe von Lösungen in Wissensdatenbanken;
- Vernetzung mit Teammitgliedern und anderen Teams zur besten Lösung für den Kunden;
- Lösung einfacher Fälle eigenständig;
- Übertragung komplexerer Probleme an Support L2 oder L3;
- Durchführung administrativer Aufgaben, die zum Erreichen der Team-KPIs beitragen;
- Tiefgehendes Produktwissen zur Lösung von Fällen (im Rahmen des Onboarding-Prozesses umfassend geschult);
- Aktive Weiterentwicklung des eigenen Wissens über das Produkt in verschiedenen Bereichen;
- Eigenständige Arbeit sowie Zusammenarbeit im Team, Einfühlungsvermögen und Gefühl für Dringlichkeit, um Kundenprobleme eskalieren zu lassen und gemeinsam eine zeitnahe Lösung bereitzustellen;
- Anhaltende Einhaltung der Leistungsziele und Produktionsstandards der Abteilung.
- Allgemeine IT-Kenntnisse;
- Grundkenntnisse der Azure-Umgebung;
- Grundlegende Vorstellung von SQL-Servern;
- Gute Kenntnisse des Microsoft Office-Pakets (Excel, Word, PowerPoint);
- Ausgezeichnete mündliche und schriftliche Kommunikationsfähigkeiten;
- Starke Fähigkeiten zum Multitasking;
- Starke Untersuchungs- und Analysefähigkeiten;
- Kenntnisse von ERP-Systemen sind von Vorteil;
- Fließende Deutsch- und Englischkenntnisse, sowohl mündlich als auch schriftlich.
Für Deine wertvolle Arbeit erhältst Du ein ansprechendes Vergütungspaket mit attraktiven Vorsorge- und Sozialleistungen sowie ein flexibles Arbeitszeitmodell. Regelmäßiges Training und Development, sowohl von Deinem direkten Team als auch über die Aptean University sorgen für persönliche und fachliche Entwicklungsmöglichkeiten.
Be ready for what's next, now.
