Senior Solution Engineer

3 tygodni temu

Kraków, Lesser Poland HEINEKEN Global Shared Services Pełny etat

As the Senior Solution Engineer in the Global deployment team, you will be a business facing individual responsible for the technical configuration of specific business processes of our OpCo's across a variety of technologies. Ensuring on time delivery of agreed scope and functionality with the Deployment Lead, for our OpCo's to better serve their customers. Being a technical SME to junior team members and business counterparts to drive a successful outcome.

Your responsibilities
  • Technical activities: customizing and configuring software applications or systems to meet the agreed scope; developing and maintaining configuration rules and logic based on business requirements and industry best practices; conducting thorough testing and validation of configured solutions to ensure accuracy and functionality; during all stages of the deployment project, provide technical support and troubleshooting assistance to users and internal teams as needed.
  • Documentation and knowledge transfer: contributing to documenting configuration processes, guidelines, and best practices for future reference; being responsible for ensuring proper knowledge transfer to service delivery and OpCo teams.
  • Collaboration: collaborating with the Deployment Lead to ensure appropriate deployment process is in place and followed; collaborating with cross-functional teams to gather requirements and specifications for product configurations.
  • Learning and coaching: being updated on emerging technologies and trends in key technologies in our landscape to onboard and mentor colleagues in regular solution engineer position.
Our requirements
  • 8+ years of working experience in a similar position deploying software into large multinationals.
  • At least 4-7 years of experience working with many of the below-mentioned technologies.
  • Experience in collaboration with cross-functional teams and senior business stakeholders to ensure successful delivery.
  • Strong understanding of configuration management principles and practices.
  • Strong communication skills with the ability to effectively interact with stakeholders at all levels.
  • Ability to learn new technologies fast.
  • Ability to multitask.
  • Experience with distributed systems, microservices architecture.
  • Experience with Jira.
Optional
  • Microsoft Dynamics 365 (CE or F&O or Contact Centre).
  • GraphQL / Apollo.
  • Loyalty Solutions (i.e., Epsilon).
  • Payment platforms (i.e., Process Out).
  • CTI Solutions (i.e., Genesys).
  • SAP.
  • Middleware solutions (i.e., Boomi or MuleSoft).
What we offer
  • Hybrid ways of working.
  • Private medical healthcare.
  • Attractive performance bonus.
  • Sodexo pre-paid card.
  • Life insurance.
  • Employee referral program.
  • Wide range of trainings.
  • Local and global job opportunities within HEINEKEN.
  • Parking space.
  • Open bar once a week.
  • We are ACCA Approved Employer.
  • Sharing the costs of sports activities.
  • Remote work opportunities.
  • Corporate sports team.
  • Charity initiatives.
  • Flexible work from home scheme after pandemic/lockdown.
HEINEKEN Global Shared Services

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to "WOW" the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation Management, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN's day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

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