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Application Support Engineer, Warsaw

1 miesiąc temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

The Application Support Engineer role involves working collaboratively with operations and development colleagues to ensure seamless application operations for PAYBACK Italy, Mexico, Austria, and Poland.

Key Responsibilities:

  • This position plays a vital role in the organization by serving as 2nd level operation, closely collaborating with development teams to foster a DevOps culture and SRE environment.
  • Interfaces with external service providers, partners, business partners, and sponsors to ensure consistent service delivery across the platform.
  • Manages incidents, problems, and changes effectively.
  • Utilizes automated tools to monitor and troubleshoot performance issues and incidents.
  • Works with web servers (Apache/Tomcat), application servers (Weblogic), and Oracle in the backend using the Linux platform.
  • Supports automated deployments and detects production issues using proactive alerts and visualizing server health.
  • Is prepared to work in an on-call model.

Required Profile:

  • Three years of experience in application support operations, with a focus on monitoring, incident, problem, and change management procedures following ITIL processes.
  • Experience in supporting and troubleshooting web servers (Apache/Tomcat), application servers (Weblogic), Oracle databases, XML, JSON, and Web Services technologies.
  • Strong knowledge of Linux systems, including scripting skills such as Python and Bash.
  • Experience with alerting and monitoring tools.
  • Excellent communication skills to effectively interact with Business Partners, Leadership, non-technical end-users, Technical SMEs, and vendors.

Benefits and Work Environment:

  • Employment contract with stable employment.
  • Corporate incentive program, sport card, and private medical care.
  • Hybrid work model: two days per week at the office, three days per week from home.
  • Flexible working hours, starting between 8 and 10 AM.
  • Opportunity to work 100% remotely, including from European countries for 10 days per year.
  • Training programs to develop hard and soft skills.
  • Relaxed dress code policy.
  • Open and friendly work atmosphere, prioritizing open communication and teamwork.