Head of Commercial Technical Services Poland

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The Commercial Digital Services Value Pool, within Haleon’s Digital & Technology Function, is a large‑scale enterprise transformation portfolio designed to unlock more than £250m in commercial benefits over 3–5 years, powered by over £100m of targeted digital investment. The portfolio spans four strategic pillars:

• Investment Effectiveness – prioritising digital and technology spend against the highest‑value opportunities.
• Go‑to‑Market & Pharmacy Transformation – modernising commercial execution models and elevating the pharmacy channel.
• Salesforce of the Future – equipping field teams with advanced digital tools, insights, and data‑driven ways of working.
• Digital Experiences – enabling seamless, personalised customer and patient interactions through best‑in‑class digital capabilities.

The Technical Services team is crucial to the Commercial Digital Services Value Pool because it turns product intent into reliable, scalable technology that works for users every day, ensuring benefits are realised in practice, not just designed on paper.

By owning how products are built, operated and sustained at scale, it provides the operational excellence and delivery grip required to safely unlock value across Investment Effectiveness, Go‑to‑Market, Salesforce and Digital Experiences.

About The Role

As Head of Commercial Technical Services, you will lead a product‑aligned, global technical services organisation responsible for setting technical direction, developing modern ways of working, and establishing scalable operating practices across Commercial Digital Services.

You will be accountable for delivering a product‑centric DevOps and platform capability that enables fast, reliable and secure delivery of commercial digital products. The role has a strong cloud‑platform and automation focus and is accountable for providing an enterprise‑ready, competitively differentiating technology capability that directly supports business outcomes.

You will define the technical approach and target architectures, guiding the transition from legacy systems to modern, cloud‑native patterns. You will oversee both strategy and execution, with clear accountability for build and operate outcomes across your scope.

This role requires deep technical credibility. You will be familiar with the full technology landscape within your scope and lead from a position of technical authority, ensuring that modern DevOps practices, SDLC discipline and automation are embedded as standard.

You will adopt edge‑of‑curve automation and expect teams to deliver measurable business value at high frequency. You will partner seamlessly with infrastructure, security and product leadership to maximise the value delivered by technical platforms and services.

Role Responsibilities

Technical Strategy & Architecture

• Define the technical strategy and target architectures for commercial digital platforms and services
• Drive modernisation from legacy architectures to scalable, cloud‑native patterns
• Ensure technical decisions are clearly linked to business outcomes and value delivery

DevOps, Automation & Platform Capability

• Oversee design and implementation of CI/CD, automation and platform practices to maximise speed, quality and cost efficiency
• Own build automation, release, deployment and configuration capabilities across platforms
• Set clear technical metrics and landmarks within an agile, product‑centric operating model

Delivery & Operations

• Own build‑and‑operate accountability across technical services within scope
• Ensure availability, scalability, performance, maintainability and observability of platforms
• Drive self‑service capabilities through automation of provisioning, testing, security and configuration

Leadership & Collaboration

• Partner with product and technology leaders to create and maintain delivery roadmaps, balancing short-