Software Engineering IIDR CDC Software Support Engineer Professional Krakow, PL
2 tygodni temu
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
Your role and responsibilities
As a Software Support Engineer, you will be in a front-line position supporting our Data Replication software (IIDR CDC). You will debug issues seen by customers and work with development to solve customer issues. Using technical resources and tools, support customers by answering questions and responding to customer requirements. Utilize product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
- You'll have access to all the technical training courses you need to become the expert you want to be.
- You'll learn directly from senior members/leaders in this field.
- You'll have the opportunity to work with multiple customers.
This role will require working a shifted work week to provide support on weekends.
Required education
None
Preferred education
Master's Degree
Required technical and professional expertise
- Providing technical support, including problem determination, resolution, and escalation as needed
- Proactively managing high severity and priority incidents
- Excellent oral and written communication skills
- Ability to listen to customers and understand both situational and technical issues
- Assisting customers via telephone, and remote support tools
- Ability to work with and collaborate across a global team of engineers
- Basic knowledge of Operating Systems (UNIX, Linux, Windows)
- Availability to work on holidays
Preferred technical and professional experience
- A working knowledge of case management in Salesforce, or equivalent, is desirable
- Experience working in a 24×7 support environment
- Good analytical and problem-solving skills
- Understanding of database usage and internals
- IBM Db2 LUW, IBM Db2 for z/OS, Microsoft SQL Server and/or Oracle experience is an asset
IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability.
YOUR LIFE @ IBMIn a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Are you ready to be an IBMer?
ABOUT IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition.
OTHER RELEVANT JOB DETAILSJob Title: Software Support Engineer
Job ID: 20208
City: Krakow
Country: Poland
Work arrangement: Hybrid
Area of work: Software Engineering
Employment type: Regular
Position type: Professional
Some travel may be required based on business demand.
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