Technical support Consultant
3 dni temu
- Kategoria: Dam pracę / Obsługa klienta / call center
- Forma pracy: Pełny etat
- Umowa: Umowa o pracę
- Dodatkowe: Brak wymagań
Wrocław
Opis oferty pracyInviting applications for the role of L1 Technical Support Engineer with German.
Hybrid model work - Wrocław.
As part of our Technical Services Department, the Technical Support Engineer is in charge of:
- Front and back-office support (Customer support, connection to the Level 2, support our external and internal partners).
- Using technical knowledge and tools to provide the best support to our customers.
- Implement & maintain the internally specified KPIs.
- Implement and participate in the promotion of continuous improvement initiatives.
- Promoting customer satisfaction.
- Close cooperation with Level 2.
- Using predefined technical tools.
- Collaboration with all internal stakeholders such as quality, sales, etc.
- Documenting and processing tickets in our CRM system.
- Compliance with internal KDGs and internal/external SLAs.
- Compliance with the specified processes and work instructions.
- Establish lean management thinking.
- Performance and processing of the given tasks.
- Improving knowledge in the individual products.
- Knowledge of all specified processes.
- Expand knowledge through continuous training to keep up to date on new changes or product launches.
- Take over special parts like Webshop, Knowledge center or customer portal.
- Recognize the priority of individual cases.
- Support quality through documentation and recording of cases.
- Technical training, comparable relevant qualification, or a very good technical understanding.
- Innovative open understanding of relevant topics.
- Interested in Lean and Agile.
- High understanding of our processes.
- Open understanding of the activity in the service desk.
- Understanding of the expectations of our external and internal partners.
- Very good teamwork and communication skills.
- Diverse attitude towards all employees and open communication culture.
- International networking with all service desk colleagues.
- Mastering and promoting company values.
- Fluent in English and German, both verbal and written.
- Travel requirements: Less than 10%.
- Shift Requirement: Regular business hours.
- Attractive salary.
- Stable job offers - employment contract.
- Work in a multicultural and diverse environment with employees from over 30 countries.
- Genpact supports professional training and great career development opportunities.
- Free access to our award-winning learning platform.
- Benefits such as Insurance, medical care, and additional vacation days.
Associate
IndustryBusiness Consulting and Services
Employment TypeFull-time
Job FunctionsCustomer Service
SkillsCooperation, German, Customer Service, Customer Satisfaction
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