Junior Process Support Specialist with French or Dutch

2 tygodni temu


Warszawa, Mazovia, Polska Worldline Pełny etat
Junior Process Support Specialist with French or Dutch

Location: Warsaw, hybrid

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The Transition Process Support Specialist in the Merchant Care Department will play an important role in managing and facilitating transitions related to new merchant services, technology implementations, process improvements, and organizational changes. This position is responsible for ensuring that all transitions are carried out smoothly, with minimal disruption to operations and maximum engagement from stakeholders. You know how to phrase and translate project or technical information to clear and concise messages for our Customers, Partners and Merchant Care Experts. Preparing projects and customer communications together with the team, with the right communication at the right time. The ideal candidate will possess a deep understanding of the merchant services industry.

Day-to-Day Responsibilities:

  • Review and update transition plans and timelines for projects and different actions within the Merchant Care Department.
  • Hold status update meetings with the Merchant Care activity owners to ensure alignment on project scope and deliverables.
  • Contribute to our Knowledge Management Repository.
  • Collaborate with cross-functional teams to address any emerging challenges or roadblocks.
  • Support the Transition and performance manager & Business for projects.

Who Are We Looking For:

  • Customer-focused: Always prioritizing the needs of our customers.
  • Problem-solver: Skilled at identifying and resolving issues effectively.
  • Adaptable communicator: Able to adjust your communication style for different audiences, including technical teams, customers, and management.
  • Fluent in English (German and/or Dutch is an advantage).
  • Other European languages are always welcome.
  • Motivation and passion for Customers.
  • Strong project management skills, organizational and multitasking abilities.
  • Excellent problem-solving abilities, the ability to make data-driven decisions.
  • You easily find your way in systems such as Microsoft 365, SharePoint and Visio.
  • Payment industry knowledge is a plus.

At Worldline you'll get the chance to:

  • Private medical & life insurance.
  • Referral program.
  • Public transportation allowance.
  • Annual bonus.

Shape the evolution

We are on an exciting journey towards the next frontiers of payment technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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