Head of Customer Experience

1 dzień temu

Polska, Województwo śląskie Euro Staffs Pełny etat 102 000 zł - 122 000 zł/rok

Jumpzylla is seeking a Head of Customer Support to own the end-to-end customer experience for a fast-growing ecommerce brand. You will lead the support team, define standards, and partner with Product, Brand, and Ops to turn feedback into meaningful product improvements.

The role is full-time and remote, offering autonomy, data-driven decision making, and career growth as we scale. You will shape processes, reporting, and a knowledge base to reduce repeat tickets.