Assistant BaseManager

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Join us in providing a great first living experience to more than 21,000 students across Europe

Basecamp by Xior is a purpose-built student accommodation brand focused on creating exceptional experiences for students and young professionals. We are part of Xior Student Housing NV, the first Belgian public regulated real estate company (RREC) specializing in the student housing segment in Belgium, the Netherlands, Spain, Portugal, Poland, Germany, Denmark, and Sweden.

In Poland, we are currently present in Łódź, Katowice, Kraków, and Wrocław, and this summer we are adding Warsaw to the list. Our residents enjoy amazing common areas and amenities combined with modern architecture.

The heart of our operation is our proven community program. We want to do more than just provide a room; we create a strong and inclusive community to thrive and grow, supported by an extensive experience program. We want our residents to feel safe, welcome, and at home at our properties.

We are a young and dynamic organization where each day is different, and everyone helps to get the job done. At Xior, we understand exactly what the modern student is searching for: a high-quality, trustworthy student room where you can study, work, and live in optimal conditions.

Would you like to contribute to this as Assistant BaseManager (Warsaw, Poland)?

We are looking for an Assistant BaseManager who is passionate about bringing people together in an international environment. The Assistant BaseManager (ABM) plays an active role in shaping a world-class residential experience for our student residents. Enjoying a wide range of independence, you would assist the Basecamp Manager (BM) in overseeing the daily operation of the property with a focus on building community and supporting the administration of student residents. In addition, you will be a part of the overall day-to-day management team of our venue. The ABM works with the BM to meet financial, operational, and community goals for the whole of the operation. We are looking for talented hospitality and accommodation professionals who love fast-paced, performance-driven, and people-centered environments to join our team.

Your role:

• Support the overall operation and day-to-day management of the student residence.
• Assist the Basecamp Manager and Assistant BaseManager in everyday duties.
• Recruit, train, and supervise a smaller team of student employees called Basebuddies.
• Coordinate and manage the moving in and out of residents, and all other related tasks, to maximize occupancy and revenue.
• Ensure the student's experience meets the corporate standards and expectations.
• Deliver high-level customer service; be responsive and friendly to resident needs; respond promptly to student requests and complaints.
• Provide support and help with students' questions and concerns.
• Perform regular inspections and walk-throughs of the property.
• Create marketing and internal communication for residents including social media content.
• Provide emergency assistance outside of working hours.
• Continuously learn and develop; participate in meetings and training.
• Other duties as assigned.

Your profile:

• Experience with managing hospitality or accommodation property.
• Organized and able to manage multiple tasks and priorities at once.
• Proven event planner and guest relations experience.
• Leadership and supervision experience preferred.
• Desire to work with apprentice, university, professional, and executive-level students.
• High-level customer service and communication skills.
• A go-getter who takes initiative and is not afraid to solve problems.
• Positive attitude with a desire to solve problems and help others.
• Team-oriented approach.
• Experience with an international environment.
• Proficiency in English and fluently in the local language.
• Ability to work with various software including property management, booking software, financial reporting, and MS Office.

What we offer:

• An attractive, skills and experience-based salary.
• International and multicultural, fast-paced, friendly work environment.
• The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe.
• Working with a playful and innovative target audience: students.
• Private medical care package (dentistry included).
• Gym.

If you're passionate about creating and building a community for our students, we want to hear from you today Job start as soon as possible.

Please send your application and CV to careers@xior.eu.

Interviews will be held on an ongoing basis, so apply now to join our team.

Mid-Senior level

Full-time

Real Estate and Hospitality