Technical Program Manager-ServiceNow

Technical Program Manager-ServiceNow (ServiceNow Delivery Manager)

Apply locations Warsaw - Poland Digital time type Full time posted on Posted 3 Days Ago job requisition id R17535

The Role

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide.

Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna's global business operations. We're inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.

We are looking for an experienced Technical Program Manager (TPM) with strong technical ServiceNow expertise, a product-focused mindset aligned with the Moderna Mindsets, and a passion for delivering best-in-class digital experiences. In this role, you will be the primary liaison between the business and the ServiceNow platform team, serving as the single point of contact for overall project status.

Our ServiceNow platform includes ITSM, ITOM Discovery, ITAM, and HRSD, and we are seeking a leader who will help us expand its capabilities and drive digital transformation across Moderna.

Here's What You'll Do

Your key responsibilities will be:

1. Drive ServiceNow platform initiatives throughout the lifecycle, including technical strategy, workstream decomposition, dependency management, and risk mitigation.
2. Build strong relationships with software engineers, product managers, and key business stakeholders to ensure alignment and technical delivery.
3. Maintain an accurate roadmap of deliverables, making tactical decisions to ensure successful execution and continuous alignment with business priorities.
4. Oversee release management by coordinating bug triage, mitigating risks, and ensuring high-quality feature rollouts.
5. Translate customer and business needs into actionable technical requirements and define resource and budget needs for product success.
6. Proactively identify dependencies across functions and develop solutions to overcome technical and operational challenges.
7. Allocate tasks and responsibilities across development teams to drive successful product delivery.
8. Collaborate with software engineers and managers across teams to ensure technical consensus on product requirements.
9. Monitor ServiceNow's upcoming releases, identifying areas of impact and driving upgrade plans to align with business needs.
10. Work closely with the product owner and development manager to ensure effective change management for upcoming product features.

Your responsibilities will also include:

1. Owning and managing project status reporting to stakeholders and leadership.
2. Tracking program risks and implementing mitigation strategies to minimize disruptions.
3. Acting as the central point for ServiceNow platform growth, ensuring a strategic and scalable approach.
4. Leading digital transformation initiatives by ensuring the adoption of best practices within the platform.

The key Moderna Mindsets you'll need to succeed in the role:

1. We act with urgency – As the ServiceNow TPM, you will need to drive initiatives forward with speed, ensuring that our digital transformation keeps pace with Moderna's rapid growth. Your ability to make quick, informed decisions will be critical to success.
2. We digitize everywhere possible – In this role, you will be at the forefront of Moderna's ServiceNow evolution, ensuring that we leverage cutting-edge digital tools to maximize efficiency and create seamless experiences for employees.

Here's What You'll Need (Basic Qualifications)

1. Bachelor's Degree in Computer Science, Engineering, Machine Learning, or a related field OR 5 years of equivalent professional experience in lieu of a degree.
2. Minimum 4 years of relevant experience leading ServiceNow product initiatives with knowledge of ITSM, ITOM, ITAM, HRSD, or CSM modules.
3. 2+ years of job-related experience in data analysis, capacity planning, strategy, and risk management.

Here's What You'll Bring to the Table (Preferred Qualifications)

1. ServiceNow Certified System Administrator (CSA) or ITIL Certification.
2. Experience working in a regulated industry (Pharma, Life Sciences, Biotech, or Healthcare).
3. Knowledge of ServiceNow integrations, automation, and platform architecture.
4. Demonstrated success in representing the voice of the customer.

1. Demonstrated ability to channel many points of view negotiating, cultivating, and growing partnerships.
2. Strong technical abilities: experienced with modern software development practices used to build and deploy applications.
3. Demonstrated ability to work in a fast-growing, multidisciplinary organization.
4. End-user obsessed with a passion for solving challenges through innovative digital solutions.
5. Self-directed and self-motivated; excellent communicator and collaborator.
6. Experience working in life sciences, pharma/biotech, or high-tech industries with a preference for experience in one or more of eCommerce, data/machine learning platforms, or cloud infrastructure.
7. Experience in a regulated environment.
8. Experience working in a matrixed organization.
9. A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.

We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
• Educational resources
• Savings and investments
• Location-specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We're focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at leavesandaccommodations@modernatx.com.