Customer Service Associate with German
4 dni temu
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Client:Capita
Location:Job Category:Other
EU work permit required:Yes
Job Reference:6afbdcc69bcb
Job Views:21
Posted:23.01.2025
Expiry Date:09.03.2025
Job Description:What you'll be doing:
- Supporting customers in German and English via webchat, email and calls.
- Verifying customer details as part of KYC and AML activities.
- Supporting new clients with account setup.
- Solving challenging requests of our customers regarding trading and always making them feel that they are in good and safe hands.
- Working closely with other departments to answer questions and provide the best possible customer service.
- Collaborating with our Tech Team by sharing customer feedback and proactively helping to continuously improve our trading app.
Skills you need to succeed:
- German at C1 level or above.
- English at B1/B2 level or above.
- Customer-oriented attitude.
- Excellent organizational skills.
- Good knowledge of Google Suite.
- Excellent communication skills to feel comfortable when collaborating with several different clients over webchat, email, and calls.
- Availability to work 8-hour shifts from Mon-Fri between 09:00 to 18:00 and in the future Saturdays 09:00 – 17:00.
What's in it for you:
- Employee Assistance Program for you and your family members (psychological support).
- An extra day off for voluntary activities close to your heart.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Opportunity to become one of the Internal Trainers.
- LuxMed medical healthcare and Generali group insurance.
- Multisport Plus / Classic or MultiKafeteria benefit systems.
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).
You'll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Click 'Apply now' to fill out our short application form, so that we can find out more about you.
About Capita:
Capita Plc are the largest UK management, services, engineering, and consultancy employing more than 63,000 staff aligned to providing services to the finance and critical infrastructure sectors and heavily aligned to all levels of government supporting key functions across the UK.
Capita Poland supports clients across a range of sectors including local government, procurement, life and pensions, insurance, and learning and development. We operate in two locations – Kraków and Łódź, both situated very close to vibrant city centres.
On a daily basis we deal with simple processes like checking data correctness, contacting clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that:
1. The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP5252488222.
In case of any questions or requests concerning data processing, you can contact us at:
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