Senior Digital and Planning

5 dni temu

Warszawa, Mazovia, Polska The Nielsen Company Pełny etat

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Aim of the position :

Provide post sales support to international clients and manage the servicing on a group of accounts in EMEA. Product knowledge expert across digital (Nielsen ONE Ads) and planning (Commspoint, Nielsen Media Impact and Clear Decisions) services in different markets.

Collaborate with the local market commercial leads & stakeholders to identify areas of business opportunity and growth through servicing. Troubleshooting expert across digital and planning services.

Identifying and resolving access and login errors for users and provide support to clients with technical requests.

Manage software access - setting up and disabling accounts.

Demonstrates strong leadership skills and people management capabilities.

Key Responsibilities:
  • Experience in the media, advertising or research industry in a client-facing customer success role.
  • Being the first line of support in terms of supporting clients with our Planning tools (Nielsen Media Impact, Commspoint and Clear Decisions) and our Digital tools (Nielsen ONE Ads).
  • Upskill team members on user interface training, campaign setup/ kick-off call training & client-facing presentations.
  • Building and maintaining client relationships by providing excellent day-to-day client support, setup and training, whilst building strong and value-added relationships.
  • Organize KOCs and onboarding sessions with new clients and manage daily incoming client requests.
  • Senior point of contact between team and technical and product team.
  • Support clients as a technical specialist by creating and managing groups, including adding rules, permissions, datasets, and features.
  • Managing user licenses including extending or withdrawing existing licenses.
  • Being the point of contact between customer success, the product team and the technical team.
  • Support in conducting regular campaign performance analysis, preparation of presentation material in order to drive client engagement, added value and repeat business.
  • Knowledge of the advertising and media industry.
Key Skills:
  • Completed university degree in related field.
  • Years of experience: 3 – 5 years in the media/research industry.
  • Ability to identify errors, control access to sensitive data inside our application and grant access rights to users and groups.
  • Strong attention to technical details, organized and able to prioritize workload.
  • Ability to interpret data or experience in running reports/using data-based applications.
  • Competency on MS office/Google products (Word, Excel, PPT, Doc, Sheet, Slides).
  • An enthusiastic team player, highly motivated and capable of working proactively, supporting colleagues when needed.
  • Results-oriented and able to work with international clients and international colleagues.
  • Ability to learn quickly and succeed in a fast-paced environment.
  • Ability to juggle multiple responsibilities simultaneously, and work well with a diverse customer base and various internal teams.
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