Customer Trust Expert

1 tydzień temu

Warszawa, Mazovia, Polska Asana Pełny etat

At Asana, security is foundational to our mission of helping teams work together effortlessly. Our security team protects Asana's employees, users, and customers by proactively addressing threats, ensuring compliance with legal and regulatory requirements, and fostering a culture of security throughout our product and operations. We are a team of security engineers and risk and compliance practitioners who build innovative safeguards and collaborate across the organization to maintain trust at scale.

As the Customer Trust Expert, you will be responsible for overseeing programs related to how Asana demonstrates trust to its customers and prospects. You will work closely with our Go-to-Market (GTM) teams, ensuring that security and compliance are enablers—not blockers—for landing and expanding within key customers, industries, and regions. You will oversee our trust programs, optimize how we respond to security and compliance inquiries, and ensure our security and compliance posture is clearly and effectively communicated.

This role is based in our Warsaw office with an office-centric hybrid schedule - in-office days are Monday, Tuesday, and Thursday.

What you'll achieve

  • Lead Customer Trust Programs: Oversee and improve how Asana responds to security questionnaires, customer audits, and trust-related inquiries, ensuring scalable processes that align with business growth.
  • Support Sales & GTM Teams: Partner with Sales to proactively address and prioritize customer security and compliance requirements.
  • Engage with Customers: Participate in customer calls and security discussions and clearly articulate Asana's security and compliance posture.
  • Identify & Prioritize Customer Needs: Work cross-functionally with internal teams—including Security, Legal, Privacy, and Product—to prioritize gaps and advocate for security and compliance improvements based on customer expectations.
  • Review Security Clauses: Collaborate with Legal and Privacy teams to assess security-related provisions in customer contracts, ensuring alignment with Asana's policies and commitments.
  • Enhance Customer-Facing Trust Assets: Ensure that Asana's security and compliance posture is accurately represented in documentation, websites, and customer communications.

About you

  • 6+ years of experience working with security compliance frameworks and audits (e.g., SOC 2, ISO 27001, FedRAMP, etc.).
  • Strong knowledge of customer security expectations for B2B SaaS organizations.
  • Proven ability to drive operational process improvements and develop metrics for tracking success.
  • Excellent communicator and influencer, with the ability to translate complex security and compliance concepts into customer-friendly language.
  • Experience working cross-functionally with technical and business teams to align on security and compliance goals.
  • Previous customer-facing experience is a plus.

What we offer

  • Generous, transparent and fair compensation system (base salary and generous Restricted Stock Unit for Asana Inc.)
  • Health insurance with dental and travel coverage (Lux Med)
  • Lunch catering on the days that you work from the office
  • Career growth budget
  • Home office setup budget
  • Gym/Fitness reimbursement
  • Fertility healthcare and family-forming support with Carrot
  • Mental health support in Modern Health
  • Group life insurance
  • MacBooks with all necessary accessories

For this role, the estimated base salary range is between 22,000 - 28,000 PLN gross monthly on the contract of employment (UoP). The actual base salary will vary based on various factors and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base compensation range for this role may be modified.

Our total compensation consists of base salary and equity (RSUs).

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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