Senior Product Manager

We are ranked #1 on Glassdoor's 2023 Best Place to Work List. Here's why.

At Gainsight, our mission is to be living proof you can win in business while being human-first.

Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Poland, Israel, Japan, and India.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.

Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

About the role

We are looking for an innovative, agile and driven Senior Product Manager to spearhead the Community Management team. This team focuses on optimizing the experience for community managers and admins, driving world-class moderation and content management.

Working alongside a team of talented backend and frontend engineers, and a Product Designer, you will be driving continuous product discovery and delivery. Moreover, you will also be responsible for creating, validating and evangelizing a product strategy for your domain.

If you are dedicated to building user-centric and versatile products, love working closely with engineers and designers, and excel in a dynamic and agile environment, this role is for you.

• Primary Location: POL - Wrocław, Poland

• Additional Location: NLD - Amsterdam, Netherlands

As a Senior Product Manager for the Community Management team, you will concentrate on:

• Continuous product discovery to identify new opportunities to optimize admin and moderator experiences

• Building better admin experiences (with AI-driven features) and help drive adoption of day-to-day features

• Streamlining integrations with third-party tools and other products in the Gainsight suite

• Improving content moderation workflows, and ensuring seamless collaboration between community managers and moderators.
  

• Product vision and strategy: Develop and articulate a clear vision and strategy for the community management team, aligning with the company's overall goals.

• Product trio collaboration: Work closely with your engineering lead and product designer to find the right problems to solve, and identify ways to solve them.

• User research and insights: Conduct continuous user research and gather insights to understand user needs and pain points.

• Feature prioritization and roadmap management: Prioritize outcomes and features, and manage the product roadmap, balancing short-term deliverables and long-term vision.

• Cross-functional leadership: Lead cross-functional teams through agile methodologies, ensuring seamless collaboration between engineering, design, marketing, and sales teams.

• Data-driven decision making: Leverage data to inform decisions that maximize user satisfaction and support company growth targets, continuously measuring the impact on key business metrics.

• Stakeholder communication: Communicate effectively with internal and external stakeholders, including providing regular updates and gathering feedback.
  

• Proven track record in product management in a B2B SaaS setting

• Experience with community or content management platforms is a plus

• Strong strategic, analytical, and project management skills.

• Excellent team collaboration and leadership abilities.

• Commitment to continuous learning and adapting to new product management methodologies.

• Outstanding communication and presentation skills.
  

We'll be looking and validating for the following key traits:

• Curiosity: A natural inclination to explore, ask questions, and delve into new domains. We believe this trait is crucial for understanding our relatively complex product, use cases, user needs, market trends, and technological advancements.

• Collaboration: You have no problem involving engineers and designers early on to increase alignment, identify bottlenecks early and come up with solutions that are valuable, viable and usable.

• Assertiveness: The ability to confidently articulate ideas and decisions while respectfully challenging assumptions to maintain momentum and ensure we're always focused on building the right things right. You're not afraid to challenge the status quo.

• Visionary thinking: The ability to envision the future of the product and guide it towards long-term success, and to be able to evangelize this to motivate others, while balancing immediate needs and constraints.

• Outcome-driven: Focused on achieving clear, measurable results that align with business objectives and customer needs. This includes setting specific goals and diligently working towards them, ensuring that every action taken has a purpose and moves the needle in terms of product success.

• Business Acumen: You have a strong understanding of the business landscape and make decisions that are mindful of their impact on revenue, growth, and market opportunities. You balance short-term wins with long-term gains, carefully evaluating when to invest in new features to unlock new business opportunities while managing the trade-offs inherent in product development.
  

Your job shouldn't stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we're passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.

Gainsters love working here for several reasons. Here are a few:

• Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.

• Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.

• Our Growth Opportunities: From mentoring to career development opportunities, we're passionate about helping our Gainsters learn, grow and thrive.

• Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.

• Our Wellness Priorities: Monthly Recharge Days that re-energize us.

• Our Parody Videos: No explanation needed. Just watch them here

Job Description Summary

By joining the Gainsight team, you'll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us

Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today's always-on customer at every moment of their journey. With Gainsight's Customer Communities, Product Experience, Customer Success, and Customer Education products, it's never been easier to scale your business, grow your revenue, and retain your customers.

Winning The Human Way

Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we're together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.