VIP TEAM LEAD
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We’re looking for a hands‑on VIP Team Lead who will lead by example, keep the team fired up, and take ownership of the numbers. Our VIP department is a key revenue driver with a solid team, clear processes, and a highly engaged audience. You’ll have a strong starting point, real autonomy, and room to improve and scale the function once you’ve got to know the product and the team.
What to Do
- Own the team’s revenue, retention, and LTV targets and drive performance against them
- Lead and develop the VIP team through 1:1s, coaching, performance management, hiring, and onboarding
- Stay hands‑on: personally manage a small top‑tier VIP portfolio and step into critical escalations
- Grow the VIP base through conversion, retention, and reactivation activities
- Use player and team data to identify opportunities, test hypotheses, and improve results
- Own VIP operations and quality: coverage, communication standards, QA, and team performance
- Represent the VIP department in cross‑functional collaboration with Product, CRM, Support, Payments, Anti‑Fraud, and Analytics
- Learn the existing system first, then improve and scale the team, processes, and VIP approach based on data
Your Superpowers
- 2+ years leading a VIP or high‑value client team with commercial KPIs
- Strong people leadership: you know how to motivate a team, set a high bar, coach teammates, run 1:1s, and address underperformance
- Proven commercial track record: you can speak in specific KPIs, results, and numbers, not just responsibilities
- Hands‑on VIP experience: you’ve personally managed high‑value clients and are comfortable staying close to top‑tier players as a playing coach
- Strong understanding of retention and VIP economics: growth, reactivation, offers/bonuses, and their impact on revenue
- Data‑driven approach: you use player and team data to spot opportunities and make decisions
- High ownership and autonomy: you take responsibility, bring solutions, and don’t need constant direction
- English B2+
Bonus Points
- Passion for gaming, especially CS2
Team Perks
- PRO&BRO team you’ll love creating new gaming universes with
- Totally remote work from wherever you grind
- An equipment budget to upgrade your home office
- Flexible schedule with no time trackers since we just focus on results
- A performance‑based bonus twice a year for every mojamer as a nod to our shared achievements
- Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
- Level up your skills with our internal knowledge‑sharing project Yoda. We also cover training, certifications, English classes
- Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding)
- JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team
- Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out here
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