Order Management Specialist with Italian
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Order Management Specialist with Italian
We are looking for a candidate with:
- Knowledge of Italian (B2/C1) and English (min. B2)
- 1-2 Years of relevant OM experience
- BA/BS degree or equivalent business experience is preferred
- Working knowledge of the supply chain and order management process
- Working knowledge of Windows, Excel and Word
- Strong Communication Skills
- Strong interpersonal skills
- Strong time management, organizational, and prioritization skills
- Ability to adjust quickly to new processes and procedures
- Ability to work and make decisions independently in a fast-paced environment
- Ability to proactively identify and resolve problems
- Team player who helps create a result focused and motivating team environment
- Practical knowledge of ERP / CRM systems
Your key activities:
- Implement order management in a timely and accurate manner adhering to Delivery date compliance
- Initiate and maintain regular dialogue with customers (ex: Sales, Manufacturing, Inventory Deployment, Distribution Operations and Transportation) to resolve and prevent issues and to enhance mutual understanding of process
- Partner with lead teams and other functions to identify ways to improve efficiency of the order
- Partner with Supply Chain associates for Order delivery concerns
- Work with other team to resolve root causes of fines, deductions, and reductions
- Nurture and maintain positive relationships with all stakeholders
- Document process documentation and standard methodologies
- Identify and communicate continuous improvement opportunities
- Troubleshoot OTC concerns to meet flawless order expectations using SAP, 3rd party systems, Power BI and Excel
- Facilitate and/or participate in team and customer meetings
- Quote Administration, Parts Administration, Billing Administration & Contracts Administration
You can expect from us:
- Performance bonus twice a year
- Employee referral program bonus
- Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
- Access to training platform (self-learning), domain/soft/technical skills training
- Possibility to use Italian language on a daily basis
- Private medical care at Medicover (with possible extension to family members)
- Reimbursement of Multisport card or points on MyBenefit platform
- Attractive group insurance
- Access to well-being platform, free meetings with a psychologist included
- Stable employment based on an employment contract
- No trial period
- IT equipment is provided by the Company
- Bonuses from the Social Fund
- Flexible starting hours
- Opportunity to participate in charity, sports and well-being events
- Hybrid mode (2 workdays from the office per week)
Recruitment stages:
CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback
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