Technical Customer Service Specialist

3 dni temu

Kraków, Województwo małopolskie, Polska SMA Solar Pełny etat 60 000 zł - 90 000 zł Umowa

Bezpłatnie za pośrednictwem poczty elektronicznej lub Google

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Bezpłatnie za pośrednictwem poczty elektronicznej lub Google

Location: Opolska, Kraków

Providing the high-quality technical customer support through the SMA technical after sales support Service Line.

Maintains the technical after sales support of the SMA Service Line and uses communication and troubleshoot-ing skills to provide customer support to mainly electrical PV installers / PV professionals of SMA Solar Technology AG
Provides technical support on several SMA product and customer groups,
Ability to follow technical troubleshooting guides and technical knowledge to determine technical / procedural resolution or escalation path,
Compliance with the work regulations and company policies and procedures.
Carrying out other instructions of the supervisor in accordance with the law and within the agreed type of work.

Experience in one of the below fields:
- Electronics Technician
- Electrician
- Electronics Technician for Building System Integration
- Plant Mechanic for Sanitary, Heating, and Air Conditioning Technology
- Information Electronics Technician
- Radio and Television Technician, Mechatronics Technician
Basics of electrical engineering: Ohm's law, direct current, alternating current, electrical circuits, electrical components,
PV/Solar technology and systems: PV/Solar- inverters, -modules, -monitoring & control, as also storage, and e-mobility systems, standards and normative requirements,
Basic knowledge of mathematics: Basic arithmetic operations, basic quantities/units, multiples and parts of units, mathematical signs,
Telecommunication: Network technology, interfaces (IP LAN/WAN, Wi-Fi, Bluetooth, RS485), internet web browsers
Knowledge of IT systems and programs
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Teams
Salesforce Service CRM & Master Data Record Keeping is a bonus
German – Advanced, min.B2
Customer focus and a service-oriented attitude,
Excellent interpersonal and communication skills are required,
Ability to communicate on the phone and online with customers while taking detailed notes is required,
Ability to analyse and solve technical problems and to protocol these steps,
Ability to find out the root cause of a failure,
Ability to work under time pressure and stress.

Kamila Dziedzic | SMA Magnetics Sp. z o.o.

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