Technical Support Engineer
Zapisz tę ofertę pracy i uporządkuj wyszukiwanie
Utwórz bezpłatne konto, aby zapisywać oferty pracy, tworzyć alerty i wracać do tego ogłoszenia ze swojego pulpitu nawigacyjnego.
Chisage New Energy is a global leader in the inverter and battery industry, committed to driving innovation in renewable energy solutions. As we expand our operations in Europe, we are seeking a skilled and customer-focused Technical Support Engineer to join our team. This role is critical in providing top-tier technical assistance and ensuring customer satisfaction.
Key Responsibilities
Technical Support
- Provide prompt and effective technical support for inverters and battery systems to clients and partners.
- Troubleshoot and resolve technical issues via email, phone, or on-site visits as required.
Installation and Maintenance Assistance
- Guide customers through installation, configuration, and maintenance processes for Chisage products.
- Conduct regular inspections and technical audits to ensure product reliability and performance.
Customer Training
- Deliver technical training sessions for clients, distributors, and internal teams to enhance product knowledge.
- Create and update user manuals, training materials, and technical documentation.
Product Feedback and Collaboration
- Collect and analyze customer feedback to identify common technical challenges and propose product improvements.
- Collaborate with R&D and sales teams to enhance product features and address customer needs.
Compliance and Reporting
- Ensure all activities comply with company policies and relevant industry standards.
- Maintain accurate records of support activities and prepare regular technical reports for management.
What We're Looking For
- Technical Expertise: Strong knowledge of inverter and battery technologies, with hands-on experience in troubleshooting and maintenance.
- Customer-Focused: Excellent problem-solving skills and a passion for delivering outstanding customer service.
- Communication Skills: Ability to explain complex technical concepts clearly and effectively, both in writing and in person.
- Experience: 2+ years in a technical support or related role, preferably in the energy or electronics industry.
- Educational Background: Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
Join Chisage New Energy as we build a sustainable future together.