Credit Control Assistant
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We are seeking a motivated Credit Control Assistant. The successful candidate will be responsible for managing outstanding debts, resolving payment issues, and maintaining positive client relationships, contributing to the overall financial health of the organisation.
Offer
- Medicover healthcare
- Medicover sport benefit systems
- Social Fund
- Multicafeteria system with monthly allowance to spend on abundance of offers
- Work from home allowance for ergonomic remote office
- A positive atmosphere with excellent work-life balance.
- You’ll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
Responsibilities
- Monitor and manage aged debtors, ensuring timely collection of outstanding payments.
- Resolve customer payment disputes and complaints efficiently and professionally.
- Communicate with clients via phone, email, and written correspondence to follow up on overdue accounts.
- Maintain accurate and up-to-date records of all credit control activities.
- Collaborate with internal teams to address queries and elevate unresolved issues as necessary.
- Assist in preparing regular reports on debt recovery and account status for management review.
Requirements
- Language Proficiency: English C1+
- Strong interpersonal and communication skills, with the ability to manage challenging conversations.
- Attention to detail and a methodical approach to problem-solving.
- Proficiency in Microsoft Office Suite; experience with accounting or CRM systems is desirable.
- Ability to work independently as well as part of a team.
- Positive attitude and a commitment to delivering high standards of customer service.
- (Preferred) 6–12 months' experience in credit control, payment disputes, or complaints handling.
- (Preferred) At least 6 months' practical experience using an ERP system such as SAP or Oracle.
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