Event Streams Engineer — Backend

Zendesk is looking for a well-rounded Software Engineer in Krakow, Poland, to join our Event Stream Processing and Reporting team, a hybrid team working primarily out of Copenhagen, Denmark.

The Event Stream Processing and Reporting team's objective is to architect and implement scalable systems that process high-volume event streams and provide insightful reporting capabilities. Our work empowers internal stakeholders and customers with data visibility and actionable analytics, supporting informed decision-making and driving product innovation.

Furthermore, our work is closely aligned with supporting the introduction of Zendesk Machine Learning products in Guide to provide further insights and automations leveraging our existing data for our customers.

Our team challenges a variety of complex challenges, seamlessly integrating a diverse array of systems and technologies, all while championing a culture that values open communication and collaborative initiative. We focus on leveraging data to deliver substantive value and tailor solutions to meet the business objectives of our customers. We are a dynamic team that makes a conscious effort to put open and effective communication first, something considered by us to be an indispensable skill for success.

What you’ll be doing:

• Publish well written and tested code to production

• Participate in designing and developing key features and functionality of our event reporting pipelines

• Investigate production issues and fine-tune our event pipelines

• Continually improve event streams and event pipelines for high efficiency, throughput and quality of data

• Work on data instrumentation and integration with platform products for our customer facing reporting features, machine learning initiatives and product analytics

• Collaborate with team members on researching and brainstorming different solutions for technical challenges we face

What you bring to the role:

Required

• Prior experience in backend or full-stack application engineering role

• Proven understanding of event stream processing and data instrumentation for analytics

• Excellent communication and time-management skills

• Committed to delivery

• You believe building great software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc.

• Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues

Preferred:

• Prior experience owning Ruby or Scala services in a production environment

• Experience working on high throughput messaging systems like Kafka

• Experience using monitoring/alerting to ensure the reliability of a system

Tech Stack

• Our backend code is a split between Ruby on Rails and microservices written in Scala

• We use AWS Aurora to store data in MySQL and Kafka to stream events between services

• We use Kubernetes and AWS to deploy and scale our applications

Who we are

We believe in putting people first, doing outstanding work, and continuously learning. We are musicians, parents, gamers, travelers, pet lovers, photographers, programmers, and more. We value working in a diverse and inclusive environment, the different perspectives this brings, and having our assumptions challenged, enabling us to grow and learn, together.

You’ll join us at an important part of our journey towards bringing our community platform offering up to par with the best of the best and beyond.

We look forward to hearing how you can help us enable even better relationships between our customers and their customers.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marita