Data Operations Analyst
3 dni temu
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Data Operations Analyst - Warsaw (hybrid)Client: IGT
Location: Warsaw, Poland
Job Category: Other
EU work permit required: Yes
Job Reference: fbbffe1b44f7
Job Views: 4
Posted: 15.03.2025
Expiry Date: 29.04.2025
Job Description:Responsibilities
• Provide first and second level operations support for customer production and test environments.
• Reliable handling of system emergencies to minimize financial penalties.
• Investigating incidents in the production environment, developing incident reports and other follow-up items to the customer base, working mainly with remote engineers.
• Making recommendations regarding improvements for operating systems, software, infrastructure and procedures.
• Providing and verifying Computer Operations documentation and checklists.
• Participating in customer technical meetings.
• Providing operations mentoring and support to customer's operations staff.
• Interface with Services Project Managers, Account Managers and customer staff as appropriate during projects.
• Providing support to QA and CAT phases of projects.
• Performing specialist training as required.
• Education in Computer Science (Technical high school or equivalent degree i.e. Bachelor).
• 2-3 years' experience in operation services and a good track record of customer support experience.
• Strong verbal and written communication skills.
• Capable of prioritizing tasks and managing constant changes as well as multiple different tasks.
• Willingness to participate in the team's 24/7 hour on-call schedule.
• Being flexible, a team player, taking initiatives and being stress resistant.
• Being able to work with remote teams.
• Knowledge of databases, system security and troubleshooting.
• Good experience with Linux.
• Working knowledge of IBM products – servers, DB2, middleware and monitoring applications.
• Working knowledge of AWS environments.
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