Automation & AI Engineer

Want to transform global trade by eliminating manual work and leveraging the power of Automation and Artificial Intelligence?
Join FedEx Global Trade Services (GTS) as an Automation & AI Engineer and help design, build, and deploy innovative automation solutions that improve operational efficiency, enhance customer experience, and accelerate our transformation into a Data, Automation & AI-driven organization.

Want to transform global trade by eliminating manual work and leveraging the power of Automation and Artificial Intelligence?

Position Summary

Want to transform global trade by eliminating manual work and leveraging the power of Automation and Artificial Intelligence?

Join FedEx Global Trade Services (GTS) as an Automation & AI Engineer and help design, build, and deploy innovative automation solutions that improve operational efficiency, enhance customer experience, and accelerate our transformation into a Data, Automation & AI-driven organization.

Who We Are

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experiences to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What You Will Be Doing

Drive Process Automation & Operational Excellence:

• Analyze business processes and identify opportunities to improve efficiency through workflow automation, intelligent automation, and AI-powered solutions.

• Design, build, test, and deploy automation solutions that reduce manual effort and improve service quality.

• Measure and communicate automation benefits, including effort reduction, service improvements, compliance enhancements, and customer impact.

Build Intelligent Automation Solutions:

• Develop automation solutions using modern low-code, no-code, and automation platforms.

• Leverage Artificial Intelligence, Generative AI, and intelligent document processing technologies to automate complex business workflows.

• Support the development of AI-powered copilots, virtual assistants, and decision-support solutions.

Partner with Business & Technology Teams:

• Collaborate closely with customs experts, operations teams, product owners, IT teams, and business stakeholders to understand challenges and design innovative solutions.

• Facilitate workshops and discovery sessions to identify and prioritize automation opportunities.

• Translate business requirements into technical automation and AI solutions.

Help Build the Future Automation & AI Capability:

• Promote automation-first thinking and continuous improvement across Global Trade Services.

• Contribute to automation standards, best practices, governance, and reusable solution frameworks.

• Stay abreast of emerging technologies and industry trends in intelligent automation, Generative AI, and digital transformation.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, Business Technology, Automation, or a related field.

• Experience designing and implementing process automation solutions in a business environment.

• Knowledge of workflow automation, business process management, or intelligent automation technologies.

• Experience with automation platforms such as Microsoft Power Platform, Power Automate, RPA solutions, or similar technologies.

• Strong analytical, problem-solving, and process improvement skills.

• Excellent communication and stakeholder management capabilities. Fluency in English, both written and verbal.

• Willingness to travel within Europe (approximately 25%).

Preferred Qualifications

• Experience with Artificial Intelligence, Generative AI, Large Language Models (LLMs), or AI-powered automation solutions.

• Experience with Power Platform, Copilot Studio, Azure AI, or similar Microsoft technologies.

• Basic programming or scripting experience (Python, JavaScript, C#, or similar).

• Experience in logistics, transportation, customs clearance, supply chain, or international trade environments.

• Experience working in Agile delivery teams.

What We Offer

This is a unique opportunity to help define the future of Global Trade Services at one of the world's most recognized logistics organizations: