German Customer Support Advisor

1 dzień temu

Warszawa, Województwo mazowieckie, Polska Cross Border Talents Pełny etat 78 292 zł - 83 173 zł Umowa

Live & Work in Sofia, Bulgaria | German Customer Support Advisor | Growth & Bonuses

Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and vibrant capitals?

We are hiring German-speaking Customer Support Advisors to join an international team in Sofia, Bulgaria.

Location: Sofia, Bulgaria
Work Model: Office-based initially, Hybrid after 4 months (based on performance)
Language: German (C1+)
Role: Customer Support Advisor

What You’ll Do

  • Support customers via inbound calls
  • Resolve customer inquiries and provide solutions
  • Assist with billing, products, and technical questions
  • Update customer information in internal systems
  • Escalate complex cases when required
  • Identify sales opportunities and contribute to customer satisfaction

Salary & Bonuses

  • Base Salary: €1,636.14 gross/month
  • Billing Skills Bonus: €102.25 gross/month
  • Training & Tenure Bonuses
  • Unlimited Sales Bonus (Top performers earn €1,000+ monthly)

Additional Benefits

  • Monthly meal vouchers
  • Private health insurance
  • Fully covered Multisport card
  • Paid training program (5 weeks)
  • Continuous learning and career development

Work Schedule

  • Rotating shifts between 09:00 – 22:00
  • Full-time and part-time options available (8h, 6h, 4h)

Career Growth

  • Team Leader
  • Trainer
  • Sales Coach
  • Subject Matter Expert (SME)

Why Sofia?

  • Affordable cost of living
  • International and multicultural environment
  • Modern lifestyle with excellent public transport
  • Close to mountains, nature and outdoor activities
  • Easy travel access across Europe and the Balkans

Interested or know someone who might be a great fit? Feel free to apply.