German Customer Support Advisor
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Live & Work in Sofia, Bulgaria | German Customer Support Advisor | Growth & Bonuses
Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and vibrant capitals?
We are hiring German-speaking Customer Support Advisors to join an international team in Sofia, Bulgaria.
Location: Sofia, Bulgaria
Work Model: Office-based initially, Hybrid after 4 months (based on performance)
Language: German (C1+)
Role: Customer Support Advisor
What You’ll Do
- Support customers via inbound calls
- Resolve customer inquiries and provide solutions
- Assist with billing, products, and technical questions
- Update customer information in internal systems
- Escalate complex cases when required
- Identify sales opportunities and contribute to customer satisfaction
Salary & Bonuses
- Base Salary: €1,636.14 gross/month
- Billing Skills Bonus: €102.25 gross/month
- Training & Tenure Bonuses
- Unlimited Sales Bonus (Top performers earn €1,000+ monthly)
Additional Benefits
- Monthly meal vouchers
- Private health insurance
- Fully covered Multisport card
- Paid training program (5 weeks)
- Continuous learning and career development
Work Schedule
- Rotating shifts between 09:00 – 22:00
- Full-time and part-time options available (8h, 6h, 4h)
Career Growth
- Team Leader
- Trainer
- Sales Coach
- Subject Matter Expert (SME)
Why Sofia?
- Affordable cost of living
- International and multicultural environment
- Modern lifestyle with excellent public transport
- Close to mountains, nature and outdoor activities
- Easy travel access across Europe and the Balkans
Interested or know someone who might be a great fit? Feel free to apply.