Customer Service Specialist

A Day in the Life

As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Specialists who are passionate about delivering exceptional services and who thrive in a fast-moving environment. This role is ideal for professionals who enjoy solving complex customer challenges, driving operational excellence, and helping teams succeed. While you will contribute to projects, process improvements, and system enhancements, you will also remain closely connected to day-to-day customer care operations and customer interactions. Your work will directly support healthcare providers and ultimately contribute to patient care. We are looking for experienced professionals who combine strong operational expertise with a passion for continuous improvement and customer excellence. This position follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.

Primary Responsibilities

• Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issues
• Manage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and quality
• Partner with internal stakeholders to resolve complex customer and operational matters
• Identify opportunities to improve processes, simplify workflows, and implement sustainable solutions
• Participate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities
• Support compliance with company policies, procedures, and quality requirements
• Analyze operational data and performance trends to identify opportunities for improvement
• Support knowledge-sharing, onboarding, and training activities across the Customer Care team

Required Qualifications

• High School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environment
• Professional proficiency in English and French both written and verbal
• Experience managing complex customer situations, escalations, or cross-functional operational processes
• Experience analyzing operational data and applying insights to support improvements
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word

Preferred Qualifications

• Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
• Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce
• Proficiency in additional languages
• Experience participating in projects, business transformation initiatives, or system implementations
• Experience supporting continuous improvement or operational excellence initiatives

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 39,200.00 EUR - 58,800.00 EUR | Netherlands: 50,000.00 EUR - 75,000.00 EUR | Poland: 117,600.00 PLN - 176,400.00 PLN | Spain: 37,600.00 EUR - 56,400.00 EUR | United Kingdom: 36,800.00 GBP - 55,200.00 GBP | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Medtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination