Remote AMR/AGV Technical Support Engineer
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Technical Support Engineer – Autonomous Mobile Robots (AMR/AGV)
Location: Poland (remote) – full-time, fixed-term contract
Do you enjoy getting hands‑on with robotics systems, tracking down tricky faults and working directly with customers? Would you like to play a part in how warehouses and factories modernise their material flow?
This is a chance to join the European growth of a worldwide frontrunner in machine vision and mobile robotics.
In this role you will be the technical point of contact for customers as their AMR and warehouse automation systems move from installation through to day‑to‑day operation.
Key Responsibilities
- Act as the technical contact for customers running AMR/AGV fleets and warehouse automation solutions, from initial set-up and configuration through to go-live and fault resolution.
- Travel to customer sites or connect remotely to investigate and fix hardware, software and system faults.
- Take part in system testing, performance checks and customer sign‑off to ensure a smooth hand‑over into live operation.
- Liaise with customers and with R&D, Sales and Project Delivery colleagues to pin down root causes, agree practical fixes and make the systems more dependable.
- Coach customers on operating, maintaining and carrying out first‑line troubleshooting of their equipment, backed by clear documentation, service reports and fault logs.
- Stay in step with local and China‑based engineering teams, passing on customer feedback so that questions are answered promptly.
Requirements
- Degree‑level qualification in a technical subject such as Automation, Electrical or Mechanical Engineering, Mechatronics, Robotics or Computer Science.
- 1‑3 years of hands‑on experience in technical support, field service, industrial automation or robotics.
- Solid grounding in AMR/AGV and warehouse automation systems, plus basic electrical, mechanical and software fault‑finding.
- Practical experience installing, commissioning, maintaining or troubleshooting equipment.
- Exposure to industrial networking, PLC systems, Linux or Python is an advantage.
- Fluent Mandarin and a solid working level of English.
- Be part of a globally established robotics and machine vision business.
- Work remotely from Poland.
- Hands‑on exposure to real‑world manufacturing and intralogistics automation projects.
- Close collaboration with engineering teams in Europe and China.
- Opportunities to visit customer sites.
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