Lab Support Engineer
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Job Summary
UST is looking for a Lab Support Engineer to provide hardware, software, and infrastructure support for Intel validation laboratories. The role focuses on troubleshooting technical issues, maintaining lab systems, supporting platform recovery and qualification, and ensuring reliable lab operations.
Role Description
UST is looking for a Lab Support Engineer to provide hardware, software, and infrastructure support for Intel validation laboratories. The role focuses on troubleshooting technical issues, maintaining lab systems, supporting platform recovery and qualification, and ensuring reliable lab operations.
Key Responsibilities
- Troubleshoot hardware, software, firmware, and infrastructure issues in validation labs.
- Diagnose system failures using logs, firmware data, BMC/iLO, monitoring dashboards, and engineering procedures.
- Configure and maintain servers, workstations, storage, network devices, and virtualization environments.
- Perform machine recovery, firmware updates, hardware upgrades, diagnostics, and system qualification.
- Support hardware installations, replacements, and lab infrastructure expansion.
- Maintain accurate hardware inventory and asset records.
- Develop and maintain troubleshooting procedures and technical documentation.
- Coordinate lab activities and elevate complex issues when required.
- Support continuous improvement of lab processes and operational efficiency.
- Ensure lab activities meet defined SLAs and KPIs.
Required Skills & Experience
- Experience in lab support, hardware validation, infrastructure support, or technical operations.
- Good troubleshooting skills across hardware, operating systems, firmware, networking, and infrastructure.
- Experience supporting servers, workstations, storage, and network equipment.
- Knowledge of Linux, BMC/iLO, system logs, and hardware diagnostics.
- Understanding of virtualization environments.
- Experience with system recovery, firmware updates, hardware upgrades, and platform qualification.
- Strong problem-solving, documentation, and communication skills.
Preferred Skills
- Experience in semiconductor, validation, test, or engineering lab environments.
- Knowledge of BIOS/UEFI, firmware, server hardware, storage, and networking.
- Experience with inventory and asset management.
- Basic knowledge of Python, Bash, or PowerShell.
Education
Bachelor’s degree or technical qualification in Computer Engineering, Electronics, IT, Computer Science, or a related field, or equivalent relevant professional experience.
Skills
Functional Testing, Log Analysis, Network Architecture
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