Customer Advocate/ Finance Analyst

7 dni temu


Warszawa, Mazovia, Polska NCR Pełny etat

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Title: Customer Advocate/ Finance Analyst

Grade: 09

Location: Warsaw, Poland (on-site)

Position Summary:

Responsible for activities related to service contracts (maintenance plus cash and charge) that cover contract and equipment database handling plus invoicing process. Ensure that the necessary NCR guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include Service sales and Service Teams. Single point of contact for Customer in the area of service agreement and maintenance billing.

Key Areas of Responsibility:

  • Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing
  • Maintaining of equipment database, processing and updating movements, additions, and cancellations
  • Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system
  • Adhering to the procedures in compliance with NCR policies
  • Reconciliation and Reporting that covers monthly verification of revenue data, providing corrections and clarifications to reported results
  • Archiving and record retention in accordance with NCR policies and NCR practices
  • Providing internal and external audit support as requested

Basic Qualifications:

  • Ability to work collaboratively with other team members (Business Teams, Service Territory Managers, and Customer directly)
  • Strong problem-solving and customer service skills
  • Ability to communicate well with all involved parties on different levels of the process
  • Dedication
  • Strong sense of accountability
  • High sense of urgency
  • Must possess a passion for delivering excellent service and problem solving
  • Language skills: English

Preferred Qualifications:

  • Outsourced exposure or experience preferred
  • Global/Multi-Country experience strongly preferred
  • Analytical skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

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