Operations Manager
3 tygodni temu
We are seeking an experienced Operations Manager to join our team in Warsaw, Poland.
Job Summary:The successful candidate will be responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.
Key Responsibilities:- Analyze and maintain all Client Service Level Agreements, implement improvement plans as needed.
- Maximize revenue generation to reach long and short-term financial projects.
- Select, train, develop, and manage performance of direct reports and their associates.
- Manage and review operational reports, including Attendance adherence, PFP, Client scorecard, Metrics management reports.
- Create and maximize relationships with client partners.
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards.
- Conduct regular one-on-ones with direct reports to review individual performance.
- Create a positive work environment through employee engagement.
- English C1 Essential.
- Call center experience preferred.
- Demonstrated ability to coach and develop action plans, which maximize performance.
- Excellent communication skills, both written and verbal.
- Demonstrated ability to organize and prioritize projects in a fast-paced business environment.
- Demonstrated ability to mentor, coach, and provide direction to a team of employees.
This is a challenging and rewarding opportunity for an experienced Operations Manager to join our team in Warsaw, Poland.
What We Offer:We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Contact Information:Please note that we do not accept applications via email or phone. Please apply through our website.
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