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Operations Manager

4 tygodni temu

Warszawa, Mazovia, Polska TN Poland Pełny etat
Operations Manager - Customer Service

We are seeking an experienced Operations Manager to join our team in Warsaw, Poland.

Job Summary:

The successful candidate will be responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.

Key Responsibilities:
  1. Analyze and maintain all Client Service Level Agreements, implement improvement plans as needed.
  2. Maximize revenue generation to reach long and short-term financial projects.
  3. Select, train, develop, and manage performance of direct reports and their associates.
  4. Manage and review operational reports, including Attendance adherence, PFP, Client scorecard, Metrics management reports.
  5. Create and maximize relationships with client partners.
  6. Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards.
  7. Conduct regular one-on-ones with direct reports to review individual performance.
  8. Create a positive work environment through employee engagement.
Candidate Requirements:
  1. English C1 Essential.
  2. Call center experience preferred.
  3. Demonstrated ability to coach and develop action plans, which maximize performance.
  4. Excellent communication skills, both written and verbal.
  5. Demonstrated ability to organize and prioritize projects in a fast-paced business environment.
  6. Demonstrated ability to mentor, coach, and provide direction to a team of employees.
About the Role:

This is a challenging and rewarding opportunity for an experienced Operations Manager to join our team in Warsaw, Poland.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Contact Information:

Please note that we do not accept applications via email or phone. Please apply through our website.