IT Operation Service Lead
1 tydzień temu
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Dormer Pramet is looking for an IT Operation Service Lead.
This position can be located anywhere in Czech Republic, Poland, Slovakia, Spain, Malaysia or India.
Dormer Pramet is a global manufacturer and supplier of tools for the metal cutting industry, with a truly international presence in 20 countries. Our skills and products solve engineering challenges across many sectors, including maintenance and repair operations, general engineering, heavy machining, railway, and airframe assembly.
Our values: Customer Focus, Innovation, Fair Play, and Passion to Win build the foundation of our brand and company.
At Dormer Pramet, our purpose is to innovate and support our ambitions for growth and prosperity. We care for our employees and community, providing jobs with opportunities for growth and security.
JOB SUMMARY
The IT Operation Service Lead is a trusted technology partner and efficient service provider to the business. This role is integral in overseeing product performance, enhancing product quality, and ensuring adherence to service governance as part of the IT Management Team.
MAIN RESPONSIBILITIES
- Develop a service catalogue at the divisional level by collaborating closely with stakeholders.
- Establish a global service model aligned with stakeholders across the organization.
- Implement robust processes and tools for service provisioning.
- Generate service reports by monitoring all products used within the division.
- Collaborate with stakeholders to ensure efficient ticket handling.
- Enhance service performance through close collaboration with stakeholders.
- Conduct analysis on service performance, providing constructive feedback to service owners.
- Monitor service costs in collaboration with the business controller.
- Ensure seamless transfer of deliverables to the corresponding service team.
- Develop a knowledge base and repository for IT assets.
- Integrate IT operational service considerations into new initiatives.
- Offer support and guidance on service level agreements.
- Communicate effectively regarding system performance.
PROFILE
- Degree in a relevant field; previous experience as an IT Operations Service Lead is advantageous.
- Strong business acumen with a customer-centric approach.
- 10+ years of experience in IT, including IT solution maintenance, support, service delivery, and product management.
- Proficient in agile methodologies with strong execution capability.
- Familiarity with ITIL is advantageous.
HOW TO APPLY
Please submit all applications in English.
Interested in the challenge? Click the 'apply now' button below or call us to find out more. For further information, visit our website, Job ID R0062569.
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