Application Support Automation Engineer
5 dni temu
Application Support Automation Engineer page is loaded
Application Support Automation EngineerApply remote type Hybrid locations Katowice, Poland time type Full time posted on Posted Today job requisition id R25-1071
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us
Job DescriptionAs an Application Support Engineer Automation, you will help customers support their critical applications built on Rockwell Automation technologies through technical expertise to reduce skills gaps, consultancy to improve their operational efficiency and support in their times of need.
You will report to the Application Support Supervisor EMEA. This is a hybrid work schedule role located in Katowice. However, you may need to work in other Rockwell Automation offices. You will work on customer sites to support customer contractual obligations in both UK & Europe.
Your Responsibilities:- Lead the resolution of customer issues through problem replication and collaboration with different teams.
- Coordinate with escalation groups (product development, project delivery teams, third parties, customer application owners) to ensure accurate information transfer for issue resolution.
- Document all activities and communications in our call handling database to ensure comprehensive and interpretable information for support staff.
- Create and maintain knowledgebase articles and other documentation, participating in technical reviews to ensure accuracy and quality.
- Collaborate with business development teams to scope and technically review proposals for new application support agreements.
- Visit customer sites for troubleshooting, information gathering and building relationships, including delivering customer coaching.
- You will be part of the on-call rotation to support customers out of office hours in urgent situations.
- 3+ years of previous customer support, or technical role experience, with a core knowledge of the FactoryTalk suite of products, focused on application code level troubleshooting or development including the following areas:
- Microsoft SQL Server
- Industrial Controls Systems
- VMWare or other Virtualization environment.
- Cisco/Stratix Switches (CLI)
- Degree level education in one of the following: Electrical / Electronic Engineering Control Engineering or Automation or Computer science or IT.
- High-level verbal and written English and Polish language skills with technical subjects.
- Proficiency with programmable logic controllers (PLCs).
- This role is suitable for applicants based in Poland with readiness to travel across Europe and UK.
- Proficiency with other European languages.
- Experience with a relational database such as MySQL, PostgreSQL, or Oracle.
- Experience in version control tools.
Our benefits package includes …
Comprehensive mindfulness programs with a premium membership to Calm.
Volunteer Paid Time off available after 6 months of employment for eligible employees.
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program.
Personalized wellbeing programs through our OnTrack program.
On-demand digital course library for professional development.
... and other local benefits
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-AJ1
#LI-Hybrid
Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
#J-18808-Ljbffr-
Application Support Professional
4 dni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatAbout the JobIn this role as Technical Solution Provider, you will be responsible for leading the resolution of customer issues through technical expertise and collaboration with different teams.You will also be responsible for coordinating with escalation groups to ensure accurate information transfer for issue resolution.This is a key role in our...
-
IT Application Engineer
4 dni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatAbout the CompanyRockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile.We have over 28,000 employees worldwide who make the world better every day.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.Job Requirements3+ years of...
-
MCC Application Engineer
3 tygodni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Automation Specialist
4 dni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatAbout the RoleWe are seeking a highly skilled Automation Specialist to join our team. In this role, you will be responsible for providing technical support to customers utilizing Rockwell Automation technologies.As an Automation Specialist, you will work closely with our customers to understand their application requirements and provide solutions to optimize...
-
Automation Engineer, Contract Capabilities
2 tygodni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Application support engineer
3 tygodni temu
Katowice, Silesia, Polska ING Pełny etatING Hubs Poland is hiringWe are looking for you if:you are able to analyze & solve problems efficiently,you are good at communication and are able to deliver results as promised,you can provide 24x7 application support on a rotational basis,you can monitor and maintain application performance, ensuring high availability and reliability,you can develop and...
-
Senior Network Automation Engineer
2 tygodni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Engineer, Remote Support
2 tygodni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Electrical (Application) Engineer - Medium Voltage
3 tygodni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Junior Network Automation Engineer
3 tygodni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatJunior Network Automation Engineer page is loadedJunior Network Automation EngineerApply remote type Hybrid locations Katowice, Poland time type Full time posted on Posted 3 Days Ago job requisition id R24-7345Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more...
-
Java Test Automation Engineer
4 tygodni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatJava Test Automation Engineer page is loadedJava Test Automation EngineerApply remote type Hybrid locations Katowice, Poland time type Full time posted on Posted Yesterday job requisition id R25-1662Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000...
-
Technical Solution Provider
4 dni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatAbout UsRockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile.We have over 28,000 employees worldwide who make the world better every day.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.Job DescriptionIn this role as IT...
-
Automation Systems Specialist
2 tygodni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatRockwell Automation is a world leader in industrial automation and information, providing pioneering technology and services to help industries achieve more sustainable and productive outcomes. As an automation systems specialist, you will play a key role in shaping the future of our company by developing innovative software solutions for the industrial...
-
Software Support Engineer
4 dni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatWe welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. At Rockwell Automation, we offer comprehensive mindfulness programs, volunteer paid time off, and a company volunteer and donation matching program.About the JobWe are seeking a highly skilled Technical Support Professional to join our team of...
-
Automation Engineer
3 tygodni temu
Katowice, Silesia, Polska Vattenfall GmbH Pełny etatJob DescriptionThe Vattenfall Staff Function IT is an international unit within the Vattenfall Group. We are a full-service IT provider. Our IT services range from process and application consulting to software development, implementation projects, and the operation of IT applications. About 2000 employees located in Germany, Poland, the Netherlands, and...
-
Associate Engineer, Remote Support
4 dni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Automation Specialist
2 tygodni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatJob OverviewRockwell Automation is a global leader in the manufacturing sector, focused on enhancing operational efficiency and sustainability. As a trusted partner to our customers, we strive to deliver innovative solutions that drive productivity and agility.The RoleWe are seeking an experienced Automation Specialist to join our team of skilled...
-
Network and Infrastructure Automation Engineer
2 tygodni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Senior Product Compliance Engineer
3 tygodni temu
Katowice, Silesia, Polska Rockwell Automation Pełny etatRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Senior Network Automation Engineer
18 godzin temu
Katowice, Silesia, Polska Rockwell Automation Sp.z o.o. Pełny etatThe Network Engineer is project planning for both transformation and innovation. This tech professional will align with SAFE Agile principles and help Rockwell Automation create the best, on-demand IT Network products and services. You will report to the Senior IT Manager in USA, and work in hybrid model in Katowice. Introduce new networking technologies or...
