NOC Operator

2 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat

Social network you want to login/join with:

Responsibilities

Proactively monitor a selection of online games and related systems required for 24/7 service
Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
Consult, create and maintain process documentation
Carry out quick patch and build deployments including post deployment smoke testing
Prepare accurate and timely reports with updates and summaries on events and issues

Requirements

Technical support skills with focus on game servers and client crashes
Knowledge of network technologies and GNU/Linux OS
Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
Availability to work in shifts, including nights, weekends and holidays
Excellent written and verbal communication skills
Maintaining strict punctuality and quick response
Familiarity with common IT infrastructure and its practices

Would be a plus:

Monitoring/Analyst experience (assessments based on data, graphs etc.)
Technical support experience in an online 24/7 service industry
Experience working in games industry, particularly multiplayer and MMO games
Some familiarity with terminology and process for game development, QA and release management

Role Information:

Location: Europe, Poland, Warsaw, Krakow

#J-18808-Ljbffr