Learning Services Team Leader

IMPACT starts with us. Be an Impact Maker.

At Schneider Electric, you will contribute to solving the climate crisis and accelerating the energy transformation that our planet urgently needs. You will work among colleagues with very diverse personal and professional experiences, united by a vision of a better world.

Location & commitments:

• Full-time employment contract,
• Warsaw (office at Konstruktorska Street),
• Hybrid work model, (2 days in the office, 3 days home-office)
• Smart onboarding with access to e-learning and internal knowledge platforms,
• CSR & sustainability projects – make a real impact,
• Clear growth path – we support your ambitions with an individual development plan.

Your IMPACT

As Assistant Manager, Talent & Learning Operations, you will lead a multi-country Learning Operations team and ensure consistent, high-quality and efficient delivery of learning services across Europe.

You will combine people leadership with operational excellence, driving standardisation, simplification and continuous improvement. Working closely with HR, Learning Solutions and business stakeholders, you will help translate learning needs into effective operational delivery and contribute to the ongoing transformation of Learning Services.

Your Responsibilities

• Lead, coach and develop a multi-country Learning Operations team, setting clear priorities and fostering accountability, collaboration and knowledge sharing.
• Oversee the end-to-end delivery of Learning Operations, ensuring a consistent and high-quality experience for learners and stakeholders.
• Manage team workload, priorities and capacity in line with evolving business needs.
• Monitor service performance, KPIs and stakeholder feedback, proactively addressing operational issues and escalations.
• Use data and insights to identify bottlenecks, improve service quality and increase operational efficiency.
• Drive the standardisation and simplification of Learning Operations processes across countries.
• Promote the use of automation, digital solutions and AI to reduce manual activities and improve efficiency.
• Lead and contribute to Learning Operations improvement and transformation initiatives.
• Support the implementation and adoption of new tools, processes and ways of working.
• Ensure compliance with established Learning Operations governance, standards and processes.
• Maintain reliable learning data, documentation and operational reporting.
• Build strong relationships with HR, Learning Solutions, business and global stakeholders, acting as a trusted partner and escalation point for Learning Operations topics.

Your Profile

• Experience in Learning Operations, Learning & Development, HR Operations or a comparable service environment.
• Experience leading or coordinating a team, ideally in a multinational or multi-country organisation.
• Strong operational and service management experience, with the ability to manage multiple priorities in a dynamic environment.
• Proven experience in process improvement, standardisation, simplification or transformation.
• Ability to work with operational data and KPIs and translate insights into concrete actions.
• Strong stakeholder management and communication skills.
• A customer-focused mindset and commitment to delivering a high-quality employee experience.
• Strong problem-solving and continuous improvement skills.
• Confidence in leading and supporting change.
• Interest in digitalisation, automation and the practical use of AI to improve operations.
• Experience with learning technologies or Learning Management Systems (LMS) will be an advantage.

Our Offer:

• EXCITING JOBin an international company, which is leading the Digital Transformation of Energy Management and Automation, with significant market share,
• DEVELOPMENT- the opportunity to gain valuable work experience in a supportive team of professionals,
• ONBOARDING TRANINGSto help you find your way in our company,
• WIDE CHOICE OF BENEFITS- private medical care, life insurance, sports card, performance bonus, benefits cafeteria with the possibility to exchange points for selected products or services,
• BENEFITS FOR EMPLOYEES’ CHILDRENfrom the company's social fund,
• ADDITIONAL FAMILY LEAVE- for the birth of a child or adoption, to care for a family member or for bereavement (additional leave beyond the terms of labor law),
• PROJECT WORK OPPORTUNITY(e.g., ambassador programme, mentoring, digitisation projects),
• DIVERSE TEAM- working in a diverse team and the opportunity to use foreign languages in your daily work,