Team Leader Customer Service
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We are looking for you to join our Customer Service Team in our Refrigeration and Freezing Division at our Warsaw location as a “Team Leader Customer Service (m/f/d).”
Your Responsibilities
- Strategic and operational management and continuous development of all service areas — including customer service, technical support, field service, spare parts management and the regional service network — within the Polish market
- Ensuring efficient and seamless service operations through the planning, management and continuous optimization of service processes
- Implementation of global and regional service strategies and establishment of standardized, highperformance service processes within the Polish service network
- Analysis, management and continuous optimization of key service KPIs to ensure excellent service quality, high customer satisfaction and sustainable performance
- Cross-functional collaboration with sales teams, dealers, service partners and external service providers, to ensure an efficient and customer-oriented service organization
- Leadership, management and further development of the regional service organization, as well as enhancing the performance capabilities of the service network in the regions under responsibility
- Fostering knowledge transfer, identifying opportunities for optimization and building sustainable customer relationships
Your Qualifications
- Successfully completed technical or commercial vocational training
- Several years of professional experience in an international service environment, including the leadership, management and further development of service organizations and external service partners
- Strong customer and service orientation combined with a confident demeanor and negotiation-level proficiency in German and English
- High level of intercultural competence and enthusiasm for collaborating with international teams and business partners
- Strong analytical skills and experience in managing and analyzing KPIs and performance reports
- Structured, independent working style combined with strategic thinking capabilities
- Willingness to travel
Our offer
We offer an interesting and challenging role with a comprehensive onboarding program in an innovative, international environment. You can expect a secure position with fair, appropriate compensation. Flexible working hours and the option to work remotely are standard practice for us. In addition, we offer numerous opportunities for personal development, a modern work environment and a collaborative team atmosphere.
One Passion. Many Opportunities.
The Company
Liebherr-Polska sp. z o.o.
Location
Warsaw
Poland (PL)
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