Principal Service Delivery

## Principal Service Delivery
- Customer FacingApplylocations: Krakow, Małopolskie, Polandtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR107620Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.This role is part of a larger transition and is planned as part of a separate team being created in Kraków.Principal Service Delivery Manager – Data & AnalyticsRole SummaryAs a Principal Service Delivery Manager, you will own the delivery and operational success of our most complex Data & Analytics solutions.
In this role, you will act as the strategic bridge between enterprise clients and our engineering teams. Instead of writing code, you will shape delivery strategies, manage high-stakes client relationships, and ensure system reliability for critical accounts. This role offers high autonomy and is designed for a senior delivery leader tracking directly toward a Principal role.

Key Responsibilities
* Client & Solution Ownership: Act as the primary trusted advisor for key enterprise clients. Translate their business hurdles into scalable data solution roadmaps.
* Service Excellence & SLAs: Lead end-to-end delivery for large-scale platform implementations and data migrations. Ensure systems meet strict enterprise Service Level Agreements (SLAs).
* Technical Orchestration: Partner with Data Architects and Engineering Leads to guide technical direction and project execution without needing to do the hands-on coding.
* Crisis & Incident Leadership: Serve as the escalation lead during major service disruptions. Coordinate cross-functional teams (Product, Engineering, SRE) to restore services quickly and manage client communication.
* Delivery Governance: Establish and mature delivery standards, agile frameworks, and operational playbooks to improve team execution.Required Experience & Skills* Highly Technical Environments: Extensive experience managing service delivery or technical programs within sophisticated engineering ecosystems (e.g., large-scale data platforms, distributed systems, or cloud infrastructure).
* Delivery Leadership: A proven track record managing high-pressure, revenue-critical enterprise software accounts as a Senior SDM or Technical Program Manager.
* Data & Cloud Fluency: Strong conceptual mastery of modern data architectures, cloud infrastructure, and streaming systems (e.g., Kafka) to confidently lead technical reviews with engineers.
* Operations & Communication: Deep understanding of incident management and release governance, paired with the ability to explain complex technical concepts clearly to executives.Principal‐Level Expectations* Operates independently, taking full accountability for complex accounts with minimal oversight.
* Influences large, cross-functional technical teams through credibility and mentorship rather than formal authority.
* Thrives in high-pressure, customer-critical environments where data stability is paramount.
* Demonstrates the strategic vision and delivery depth required to quickly step into a Principal role.Why This Role MattersYou ensure our largest Data & Analytics environments run flawlessly in production. By connecting business needs with deep technical execution, you directly protect client trust and secure critical enterprise revenue.Work arrangements* Hybrid working mode; 3 chosen days from the office in a week
* Flexible

working hours
Maintain your work-life balance by adjusting your

working hours
to your needsPaid time off* Year-End-Break: enjoy additional fully paid days off during the last week of the year
* Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
* Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choiceYour money* My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
* Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
* Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
* Baby Bonus: benefit from one-time allowance on childbirth or adoption
* Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and servicesHealth and wellness* Luxmed medical coverage: take