UX Writer

2 tygodni temu

Kraków, Lesser Poland GPC Global Technology Center Pełny etat
Position Purpose

This role will function as a UX Writer for one more digital enterprise products. Working with a highly talented team, you'll play a key role to set the voice and tone of the applications for the customer of the world's largest automotive and industrial replacement parts distribution companies.

Responsibilities

Key Responsibilities

Content Creation & Optimization
  • Craft concise, clear microcopy for UI elements including buttons, error messages, tooltips, forms, and notifications
  • Develop engaging onboarding flows, product tours, and in-app guidance
  • Write help documentation that simplifies complex processes
  • Collaborate on marketing copy that aligns with the product experience
  • Conduct A/B testing to optimize content for user engagement and conversion
Product Language System Development
  • Create and maintain a comprehensive product lexicon/glossary that standardizes terminology across the entire platform
  • Develop a robust content style guide defining voice, tone, terminology, and grammar rules
  • Establish consistent writing patterns and templates for recurring UI elements
  • Build scalable content frameworks that promote product learnability and ease of use
  • Document naming conventions for features, actions, and UI components
Cross-Functional Collaboration
  • Partner with UX designers to integrate copy seamlessly with visual design
  • Work alongside product managers to align content with product strategy and user needs
  • Coordinate with developers to implement copy in a technically feasible way
  • Collaborate with marketing and customer success teams to ensure consistent messaging across all touchpoints
  • Participate in design critiques and product planning sessions
Research & Iterative Improvement
  • Conduct content audits to identify inconsistencies and areas for improvement
  • Analyze user feedback and support tickets to identify content-related pain points
  • Research industry terminology and user expectations to inform language choices
  • Stay current on UX writing best practices and emerging patterns
  • Advocate for the user through thoughtful content decisions
Requirements

Qualifications

Required
  • 3+ years of experience in UX writing, content design, or a similar role for digital products
  • Fluency in English
  • Strong portfolio demonstrating experience with microcopy, user flows, and content systems
  • Experience creating and maintaining content style guides and terminology systems
  • Excellent writing and editing skills with meticulous attention to detail
  • Understanding of UX principles and user-centered design approaches
  • Ability to explain complex concepts in simple, user-friendly language
  • Strong collaboration skills with cross-functional teams
Preferred
  • Experience writing for SaaS or B2B products
  • Familiarity with design systems and component-based design
  • Background in information architecture or content strategy
  • Experience with content management systems or design tools (Figma, Sketch)
  • Knowledge of accessibility standards and inclusive writing practices
  • Experience with localization and writing for global audiences
  • Data-driven approach to content optimization
Location

Krakow/Hybrid
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