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IT Analyst with Spanish
2 tygodni temu
responsibilities :
Analyze and diagnose technical problems reported by clients, ensuring timely and effective resolution.
Serve as the primary point of contact for Spanish-speaking clients, providing technical support and resolving their IT-related issues
Collaborate with other IT teams to escalate and resolve complex technical issues.
Document and track client issues and resolutions using a ticketing system.
Assist in the development and implementation of IT solutions to improve client satisfaction and operational efficiency.
Conduct regular follow-ups with clients to ensure their issues are resolved and they are satisfied with the support provided.
Stay updated with the latest IT trends and technologies to provide informed support and recommendations to clients.
requirements-expected :
Willingness to work in Krakow
Proficiency in English (minimum B2 level)
Excellent command of Spanish (minimum C1 level)
Minimum of one year of experience in an IT-related role
Strong analytical and problem-solving skills
High communication and interpersonal skills
Ability to work effectively in a team environment
Quick learner with a proactive approach
offered :
Work in a prestigious and innovative environment
Competitive salary up to 11 000 PLN
A modern, well-equipped office in Krakow
Comprehensive training programs and courses to enhance your skills
Rapid career development and promotion opportunities
26 days of paid leave annually
Benefits including a Multisport card and healthcare
Participation in international projects to gain diverse business experience
benefits :
sharing the costs of sports activities
life insurance
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