Avaya Engineer

Avaya Engineer Miejsce pracy: Katowice Recruitment for Our Client is a fast-growing company from medical sector, which support an international companies mostly from USA and Ireland. Due to intensive development we are looking for an independent specialists, who will be responsible for building new contact centre in Cracow.
Your responsibilities Maintenance of Avaya communication systems, including IP/SIP Systems, based on Avaya technologies, converged technologies, and Contact Center
Provide remote support for Avaya Aura Communication Manager, Avaya Experience Platform, Avaya Session Manager, Avaya System Manager, Media Servers, IP Office, SBCE Avaya provisioning software, and IP networking
Diagnose trouble on SIP environments/system integrations
Troubleshoot IP protocol traces, logs, and integration products
Support Voice over IP/SIP, end-points, and trunks
Support contact center applications, including CMS and WFO
Interface with other vendors, Carrier Service providers, and 3rd party manufacturers
Perform moves, adds, and changes for customers when needed
Perform project specific CTI Integrations where needed
Provide 2nd and 3rd Line support to service desk analysts
Employer requirements Strong understanding of Avaya Contact Center technologies, including CMS and WFO
Experience in installing, supporting, or administering Avaya products, with at least 3-5 years of Avaya technical support experience
Advanced experience in VoIP and SIP technologies
Ability to diagnose and troubleshoot issues in networking with TCP/IP and SIP, SNMP, TLS protocols
Understanding of QoS (Quality of Service) and the OSI model
Very good English (at least B2)
Strong communication skills and the ability to work effectively with co-workers and fulfill customer requests
Certifications from Avaya Learning, including ACIS or ACSS in any Avaya product would be an asset
Availability to work in afternoon shifts
What employer offers Remote work
Cafeteria package
Professional training system
Private medical health care
Participation in building new company’ branch
Benefits private medical care
sharing the costs of professional training & courses
remote work opportunities
flexible working time
integration events
mobile phone available for private use
no dress code
coffee / tea
drinks
opportunity to obtain permits and licenses
I hereby agree to the processing of my personal data contained in the form filled out by me and in the attached documents, to the extent necessary for the recruitment process indicated by me, as conducted by AG TEST HR Spółka z ograniczoną odpowiedzialnością spółka komandytowa (ul. Zwierzyniecka 30, 31-105 Kraków).
The data controller of your personal data is AG TEST HR Spółka z ograniczoną odpowiedzialnością spółka komandytowa with the registered office in Kraków at ul. Zwierzyniecka 30 entered in the National Register of Employment Agencies under entry 113. Your personal data will be processed for the purposes of conducting the specified recruitment project and future recruitment processes, provided that you give appropriate consent. When processing personal data AG TEST HR never makes automated decisions. The basis for personal data processing is your consent and justified interest of the data controller which is assessing your job applications/experience/skills and recommending job offers to you on that basis. Personal data processed by the data controller will be stored until you withdraw your consent.