L1 IT Service Desk Analyst with French
4 dni temu
responsibilities :
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
Update incidents with detailed and relevant information in a timely and effective manner;
Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
Escalate an incident or troubleshoot tickets according to the company escalation processes;
Ensure Customer Service Level Agreements are met or exceeded;
Respond to customer enquiries in a timely and efficient manner;
Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
Execute transactions as per prescribed guidelines and timelines
Ensure customer/user confidentiality and data protection at all times
requirements-expected :
Knowledge of French at C1 level and Polish at min. B1 level
Knowledge of English at B2 level
Min. 1 year' work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Intermediate knowledge of Network collaborations & VPN T/S
Basic networking knowledge
offered :
Working for prestige Client
Internal training program
Great atmosphere
Opportunity to take part in international projects and gain experience with various businesses
Set of social benefits to choose from
Opportunity to develop your career
Rotation shift within: Mon-Fri 6:30-18:30; Sat-8-17; Sun 7:30-16:30
benefits :
private medical care
life insurance
flexible working time
integration events
extra social benefits
employee referral program
charity initiatives
Bonus świąteczny
Bonus półroczny
Szkolenia i kursy wewnętrzne
Multisport
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