Process Manager

2 dni temu

Lódz, Polska bonprix Sp. z o.o. Pełny etat

Process Manager Miejsce pracy: Łódź Technologies we use Operating system Windows
Your responsibilities You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality.
You will establish process control, define KPIs, and integrate the 'voice of the customer'.
You will improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs and impact on customers.
CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.
Our requirements You have successfully completed a study or an apprenticeship with a commercial focus.
You are proficient in process management, optimization methods, and are familiar with customer care processes.
Furthermore you have a good understanding of KPIs and interdependencies.
Also you are skilled in root cause analysis and deriving improvement options.
Your have a minimum B2-level English proficiency.
Very good project management skills.
You have an entrepreneurial mindset, holistic thinking and you are a solution-focused team player with a focus on quality.
You are well experienced and enjoy working in an intercultural team setup.
You thrive to work in a high-paced, sometimes stressful, and changing environment.
And you have a strong customer/user focus.
What we offer Work in an international company.
Stable employment under an employment contract.
Private medical care package.
Sports card at an attractive price.
Life insurance on preferential conditions.
Seniority awards.
Benefits sharing the costs of sports activities
private medical care
life insurance
fruits
corporate products and services at discounted prices
parking space for employees
extra social benefits
bonprix Sp. z o.o. bonprix wants to be at the forefront. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do".
Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez bonprix Sp. z o.o. z siedzibą w: Lodowa 101, 93-232 Łódź (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.
Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.
Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.
Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.
Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.
Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.
Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.
W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: amarciniak@bonprix.pl.

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