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Senior Technical Writer

1 miesiąc temu

Poznan, Polska N-iX Pełny etat

N-iX  is looking for a passionate, skilled and motivated  Senior Technical Writer  to join the team.

Our client:
Cleverbridge provides ecommerce and subscription management solutions for monetizing digital goods, online services and SaaS. The company offers a cloud-based ecommerce platform that simplifies recurring billing, optimizes the customer experience and offers comprehensive global compliance and payment capabilities. Leveraging Cleverbridge expertise, technology and services, B2C and B2B clients acquire more customers, improve retention and grow their revenue in international markets. The company is headquartered in Cologne, Germany, with offices in Chicago, San Francisco, Tokyo and Taipei.

Responsibilities:
Plan and create technical documentation for our e-commerce platform and APIs in cooperation with product managers
Work closely with product owners to understand the how and why behind tools´ features
Work with software development teams to document new and changing product features and offering, ensuring documentation accuracy, quality, and usability
Organize and manage your work as part of a self-organized team and meet commitments
Work with other technical writers on information design & architecture, user experience, and process enhancements
Get hands-on with our platform & gather content for documentation by various means, including direct interaction and use of platform tools
Manage publication of documentation websites via documentation solutions like MadCap Flare, Readme.io, and Docusaurus
Contribute to improving our existing documentation and maintain platform knowledge

Requirements:
Spoken and written English at native-speaker level
Strong technical understanding of software, web technologies, and technical proficiencies in SaaS
At least 5+ years of experience in writing technical publications for software products, ideally APIs
Excellent verbal and written communications skills; ability to write clear and concise content
University degree in Technical Communication or equivalent
Knowledge of topic-based authoring, single-source publishing, and structured writing
Efficiency with modern documentation technology stack including Madcap, static site generators (Docusaurus), Jira, Git, and a docs-as-code approach
Experience with development concepts and tools (source code management, code review, and CI/CD)
Familiarity with and previous experience working in an agile environment which translates in grasping complex technical concepts and handling complex tasks in a timely manner
Ability to operate under ambiguity and manage your own time
Experience with XML, HTML, and CSS
Precision and attention to detail
Ability to think for yourself and creativity in conveying information most effectively
Familiarity with the Microsoft Writing Style Guide and the ability to write consistently in this style

We offer:
Flexible working format - remote, office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
Active tech communities with regular knowledge sharing
Education reimbursement
Memorable anniversary presents
Corporate events and team buildings
Other location-specific benefits

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